Being a first time home buyers we thought that the process would be challenging and stressful, but with the assistance from Veterans United and our local realtor Melanie Moore they made the process and experience very easy and non challenging. To us they are ROCKSTARS.
Home buying is a team effort. To have an awesome experience, takes an awesome team. Marcus' team is that awesome team to deliver that stellar experience!Many thanks to you Marcus and your team!
Overall, easy experience! One area for improvement would be clarification on what specifically VU is wanting for homeowners insurance. I had several different points of contact throughout the process. The primary problem was I was just told to get homeowners insurance with no specific details. A local company was able to get me a good rate and then cut my auto insurance in half by bundling. The homeowners insurance i got covered the cost of the loan but was not called a "replacement cost" policy. This led to a situation where my closing date kept getting pushed because VU would want language changed in the policy. I had also set the auto policy, that relied on the homeowners policy, to start on the original closing date and canceled my existing auto policy on the same day. So there were about 2-3 weeks and ultimately ended up paying maybe $60-70/month on homeowners insurance to make the policy fit what VU wanted. What i think would have solved this from the beginning would be some kind of checklist from VU that I could have provided to potential insurance companies where I could ask them to give me a quote based on all of their requirements. It wasn't a big deal at the end but It seems like something that could be solved without much work and also help people get accurate quotes based on the requirements opposed to getting no information and watching the number go up as the insurance tries jump through hoops to meet each new requirement.
My entire team was very helpful, responsive, and accurate with any information or questions I may have needed. They really stayed on track and task to make the process smooth.
Derek H. and the team around him did a fantastic job with helping my wife and I fulfill our dream. I will recommending the VU team to everyone.
Absolutely exceptional service. This was our second loan using Veterans United and each time was perfect. Communication was great, love the To Do lists.
Simple process and everyone was helpful
This loan process was made easy because of Veterans United. I’ve never applied for a loan before with so little red tape and so much help.
As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.
Billy's team did an amazing job at keeping me informed and helping me through the process
My entire team made buying a home through Veterans United a great choice.
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Y’all have simplified the process, much appreciated!!
Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.
I could not be more satisfied with my experience. It’s been a dream and a goal of mine to buy a house for a long while & my team fought along side me to make it happen. Fantastic job!
I have been hearing from most people that buying a house or getting a loan is hard. Fortunately, my husband and I got to work with Veterans United. They took great care of us and made sure we had a smooth process. I highly recommend Veterans United! Outstanding service and great team!
Great working with Kevin and his team! Thank you for all your hard work and support!
