Never reviews emails or understands them. Never passed on information. Demanded a different down payment than we agreed to. Did Not tell until 1 day before closing. Even the closing company and real estate agent said they had never had this many issues and problems. We ended up having to put down an additional $37,000. Or not have any place to live. Had movers scheduled and vactions scheduled. Talked to Christan at corporate, said she would remove the closing costs for our troubles. They did, but added it back in in other fees. FRAUD
Response from Veterans United
Hi Keith,
Thank you for sharing your experience. I'm sorry to hear about the frustration and stress you encountered throughout your loan process.
I understand how upsetting it would be to feel that important information wasn't communicated clearly, especially when it involved closing costs, down payment requirements, and timelines so close to closing. With a move, scheduled movers, and other commitments already in place, I can appreciate the difficult position that created for you.
I also understand your concerns regarding the fees and the expectations that were set during the process. I'd like the opportunity to review your experience and learn more about what happened. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
They all worked as a team
Aaron deserves a raise! He's absolutely awesome at what he does. The whole team did a great job and I couldn't be happier with my experience with them.
Kyle and the Veterans United team has been fantastic to work with. This was my second home purchased with Veterans United and they made the process so easy for me and my wife.
I'd like to give thanks to Sarah Stoll for her assistance as the loan coordinator. Her quick response to the various hiccups in home buying was pivotal in the success of our purchase.
Ben Choi as always was awesome, but my underwriter was the worst exp I have ever had buying a home. If I come back it will only be because Ben is such a great agent...
What a joy it was to work with Mike R. and his team. Always professional and polite. This is the second home I have brought through veteran united I chose them because I could trust them and they are always putting the veteran first. I highly recommend Mike, the team and veteran united home to all.
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Only bump in the road was documents signature block had to be real aligned, but problem was taken care of quickly. Sometimes high tech doesn't just needs some human input
Exceptional service
Using the Veterans United app to view to-do lists, upload and sign documents, etc. has been a pleasure. The app makes it so easy to stay on track and see what needs to be completed throughout the homebuying process. Checking off our lists and getting things done helps us to know that we're doing our part when working with our lending team.
Ryan Was awesome! He even check in while on vacation.
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Only one hitch that was quickly resolved with a phone call.
Ashlyn, Brittany, and Jason was a great team. I had so much support throughout the home buying process and they took great care of me. Thank you!
Larry McGallagher was recommended to me through my real estate agent I had a couple years ago when I was selling my property, she was also the buyers agent and told me that she was really impressed with Larry and Veterans United. I kept in touch with him and as soon as I was ready to buy Larry was there for me. I have to say it was an incredibly smooth process, and there were absolutely no surprises making it an experience I will not forget. Larry's team was the best as well, very kind and professional.
About half way through VU's process, I might have backed out, but thinking we were almost done with all the paper work, then more check's came in. it's like "are these to do checks ever going to stop, But this could be due to my wife's and mine status, with our current finances.
First time buying my home. Fast and smooth. Down to every detail. Would 100% recommend! Thank you Veterans United!
Everyone on my team was super to work with. I was very pleased. I couldn't do it with out them. Thank you all very much.
Rae Ann Baughn
Ken, Gavin, and Matthew were fantastic. Thank you all and GOD bless!
