Thank you to OUR Veteran’s United TEAM!! Look forward to the memories making our new house….OUR HOME!!
I am a senior citizen and am not tech savvy. I would have appreciated a phone call or text when my loan was approved. I waited over 5 weeks to find out my loan was approved in 5 days. This is truly unacceptable.
Response from Veterans United
Hey Stephen,
Thank you for sharing this with me. I'm sorry you were left waiting so long for an important update. I understand that not everyone prefers to communicate through online tools, and a phone call or text can make a meaningful difference when you're waiting to hear about your home loan.
You deserved clearer, more timely communication about where things stood, and I appreciate you bringing this experience to my attention. I'd like to learn more about what happened and make sure your feedback is heard. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
I researched and reviewed many mortgage companies aimed at Veterans. Veterans United was consistently the company that had the highest service and satisfaction rate. I begain my homebuying journey 2 years ago with less than Ideal credit. Veterans United worked with me for over two years to build my credit, purchase my dream home, and guided me throughout the process along with my realtor.Working withMax, Eric, Jill, and Ally was an amazing experience and if you're looking to purchase a home with a VA loan,Veterans United is not if you should work with them, but how soon.
Jeff Gordon is the best to deal with! He and
I worked together on two homes and will call him back for the next one. He is excellent at what he does on his end, but also made what I had to do very easy. We stuck by each other through a difficult process (my unique situation) and made it happen! I would recommend Jeff to anyone looking to purchase a home. He’s a true professional, yet still just a great human being. I hope I have found my forever home, but he will be the only guy I call if I buy another! Thank you so much, Jeff! You really are the best!
Extremely easy to work with Christopher!
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I also received help strengthening my credit up and taking care of my weak areas and under my circumstances without them this would not have happened.
David was extremely helpful and always available for any question we had through our entire home buying process. He jumped through every hoop throw at us to ensure we closed on time and were comfortable and happy with all aspects of our loan.
A couple of speed bumbs as everything neared the Closing, but the overall experience was like dealing with old friends!
I think it would be good to inform customer of upfront cost to get lower interest rate
Collin was spectacular to work with. I was on PCS orders and he worked with me to ensure my reimbursements were protected. He also got me a rate that beat other lenders.
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Veterans united was readily available every time I needed them to be . They took away the confusion ,and clearly played out the process, in a way that was understandable. So if your a veteran like me, and your looking for help with getting into a home . VETERANS UNITED can make that happen .
I had an awesome experience working with Veteran United! From start to finish, they provided outstanding service, and made the entire process of securing a home loan as smooth and stress-free as possible.What really stood out to me was how attentive and responsive the team at Veteran United was. They were always available to answer my questions and address any concerns that I had, and they communicated with me every step of the way. This made me feel like I was a valued customer and that my needs were a top priority.Another thing I appreciated about working with Veteran United was their expertise and professionalism. They really knew their stuff, and they were able to guide me through the home loan process with confidence and ease. They made sure that I understood everything that was happening, and that I felt comfortable with the decisions that I was making.Overall, I couldn't be happier with my experience working with Veteran United. They are a top-notch organization that really cares about their customers, and I would recommend them to anyone looking to secure a home loan. Thank you, Veteran United, for all of your hard work and dedication!
My team was the team dreams are made of. They were always courteous even when I let my frustrations show. When I saw an issue and needed something done. Mike and Cecelia were always available even after hours to answer my questions and get it right even after closing on our new house. Whomever gets placed with them in the future will get whatever they need. When I get my grill ready yall most definitely are invited to the cookout.
Great people! Great help
Great People too work with
Aaron and team were great during the whole process. They walked me through every thing, and followed up consistently.
