Veterans United came through for me in many ways. The team they hooked me up with took care of me every step of the way, right up to closing, and they continue to be there for me. My family is grateful for their help in obtaining a new home.
Nick and Ellen were extremely helpful in this process. They were excellent communicators, and I never felt like I was in the dark with anything. They were excellent communicators and I never felt like I was in the dark with anything. If I had a question, they were quick to respond and were always able to explain things to make it easy for my wife and I to understand.
I researched and reviewed many mortgage companies aimed at Veterans. Veterans United was consistently the company that had the highest service and satisfaction rate. I begain my homebuying journey 2 years ago with less than Ideal credit. Veterans United worked with me for over two years to build my credit, purchase my dream home, and guided me throughout the process along with my realtor.Working withMax, Eric, Jill, and Ally was an amazing experience and if you're looking to purchase a home with a VA loan,Veterans United is not if you should work with them, but how soon.
Truly the best people I have worked with. They made my home buying experience a non stressful one. Great communication. Timely and very transparent. Always willing to answer any questions. I will use these ladies and gentlemen again and again. We were able to close a week earlier than originally scheduled. Logan ,Blair and Kelon were truly the best.
Everyone was outstanding! Can’t thanks Mary’s team enough!
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Cory was the best!
I also received help strengthening my credit up and taking care of my weak areas and under my circumstances without them this would not have happened.
Very professional and available when ever needed
Tina and Dana were exceptional! I couldn’t have asked for a better experience with this team!
Dane & Team were great to work with! All questions were answered expeditiously & honestly; couldn’t ask for anything better!!!
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Everything was amazing from my loan officer to my agent to my home buying concierge! They were on top of everything and if I needed help or had a question everyone was right there!
I had an awesome experience working with Veteran United! From start to finish, they provided outstanding service, and made the entire process of securing a home loan as smooth and stress-free as possible.What really stood out to me was how attentive and responsive the team at Veteran United was. They were always available to answer my questions and address any concerns that I had, and they communicated with me every step of the way. This made me feel like I was a valued customer and that my needs were a top priority.Another thing I appreciated about working with Veteran United was their expertise and professionalism. They really knew their stuff, and they were able to guide me through the home loan process with confidence and ease. They made sure that I understood everything that was happening, and that I felt comfortable with the decisions that I was making.Overall, I couldn't be happier with my experience working with Veteran United. They are a top-notch organization that really cares about their customers, and I would recommend them to anyone looking to secure a home loan. Thank you, Veteran United, for all of your hard work and dedication!
Exceptional and Professional service. Process was easy and stress free.
The app makes communicating with all parties incredibly easy, and is simple but effective.
It appears to us that there wasn't very good coordination between team members and every time we got our to do list finished there would be several more added. It was very stressful. The closing was the longest we have ever endured and was confusing with the insurance.
Response from Veterans United
Thank you for taking the time to share your experience, David. I'm sorry the process felt so stressful and confusing. I understand how discouraging it can be to complete your to-do list only to have additional items come up, especially when you're already working toward closing.
Clear communication and coordination are important throughout the homebuying process, and I appreciate you sharing where your experience fell short. I'd like the opportunity to learn more about what happened. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
