They were there every step of the way
Sold off my loan within a week and now I have to deal with extremely long wait times and customer service who hardly speaks english. I will never recommend this company.Once I bought my house I had issues two hours right after signing and VU did nit give a shit nor did they help in anyway. They are money hungry.
Response from Veterans United
Hi Danielle,
I’m sorry this experience left you feeling like you were on your own after closing. I understand how frustrating it can be to learn that your loan has been transferred so soon after buying your home, especially when you’re already dealing with other concerns.
Even when a loan is transferred to another servicer, you’re still part of the Veterans United family, and I don’t want you to feel like you can’t turn to us for help. I’d appreciate the opportunity to learn more about what happened after your closing and see if I can provide some clarity.
Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Thank you, Veterans United! Y’all were always so sweet and easy to work with.
Kayla Prewitt was outstanding and so was Mitch. I recommend your company to friends and family
Everything was great! I can’t say enough great things about Brad, and Matt! They were great to work with, always there whenever we needed them, communicated well, and really set the bar high and the standard for their line of work! I would completely recommend that team, and would love to work with the both of them again on our next home!
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I’m kind of disappointed because no one told me when the first payments due where it paid where is being paid or anything so I’m not real happy about that and it’s tomorrow is September 1 so please let me know the details I would appreciate that so much thanks
Garrett McGowan Provided exceptional customer service and genuine support throughout the entire process . Thank you Garrett and the entire team !
Allison and Aaron were amazing and very driven to help us get our home. They went above and beyond our expectations in communicating with us and letting us know where we were at in the process and what we needed to do next. We never felt alone or confused, they were there tohelp us every step of the way. Allison and Aaron did whatever they could to make our dreams come true and we will appreciate them along with Veterans United forever.
Fantastic communications. I was always apprised of where I stood in the loan process.
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Experience first-hand why 380,648 homeowners give us a perfect score!
I had the best experience with my team. I am happy to be a part of the Veterans United Family!
The Veterans United team helped me every step of the way. Home buying can come with a ton of emotions and uncertainties but Spencer and his team assured me about getting a great deal. This would t be possible without them. They are a one stop shop for home buying!
I could never imagine buying a house without having had Ryley and the Veterans United Team. Their communication, transparency and hard work made the whole process smooth. Ryley spent over 2 months working with us, and he's such a pro. We're very fortunate to have chosen Veterans United, and I'd 100% recommend them to any Veterans out there wanting to purchase a home.
My two previous buying experiences with other lenders were not good experiences. But working with Eric, CJ, & Trenton this time was a whole new, positive experience. I was in an urgent situation, & everyone did their best to keep things moving forward as quickly as possible. I was very anxious about the whole situation, but Eric was incredibly patient with me. Everyone treated me with kindness & respect, which is certainly not what veterans nowadays experience. Although I'm hoping not to move again, if I ever need to, I will not hesitate to go through Veterans United again. I even recommended VU to my neighbor today! Ty so much! Y'all are amazing!
