I never felt like I was alone throughout this buying process. There was always someone there to help me understand what I didn’t know.
Happy to have found a place we can call home!! Thank you Veterans United!
This was the worst experience of my life. I am a previous homeowner and my first experience was way better than this one. Jason Bals was my primary loan representative and in the beginning it was great. In the middle not so much. I asked to be switched to someone else or have a local person representative assist me. He said that's not how this business works and he had an outstanding rating working with veterans. I couldn't get the answers needed or things explained about the loan until the end. Megan helped me get the documents needed towards the end and she was outstanding. Megan was very courteous each time she spoke, text, or emailed me. In the future I will always seek a loan option that is face to face and not all electronically done. Jason was harsh at times and I felt he talked down to me. At the end I gave up and pretty much told him don't call, text or email me. Once this was closed I don't want anything else to do with him. At that time he tried to show some sympathy but damage was done. At the end I was so frustrated I had to seek behavioral health because I felt severely overwhelmed and upset. All my career I sacrificed so much and felt degraded trying to purchase a home using this process. My credit is excellent and I don't have any big debts other than my other home I'm renting so this caused me a lot of pain and anguish. So no I will not recommend anyone to use Veteran's United. Jason truly made this a horrific event for me that should have been one of the happiest days of my life.
Response from Veterans United
Hey Marilyn,
I’m truly sorry to hear how difficult this experience was for you. Buying a home should be an exciting milestone, and I can understand how painful it must have been to feel frustrated and unheard during the process. That’s not the kind of experience we ever want for our borrowers.
I do want to thank you for sharing that Megan was able to help and provide support toward the end. I’ll make sure she knows how much you appreciated her care and communication. As for the challenges you mentioned, I’d really like to have my team review your loan experience in detail so we can better understand what went wrong and how we can improve.
When you’re ready, please reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time.
They were great no hassle at.all very smooth
3rd time I have closed with the VU team! They are awesome, the app works great for taking care of documents, and there is little actual work required on my end. They take care of everything. Highly recommended.
Everyone that we have had the honor to work with was amazing. I would recommend Vetern’s united to everyone that is in the market to buy a home.
Veterans United Was absolutely amazing from start to finish. When we first applied for this loan we weren’t quite there yet with our credit. Instead of being told no like we were several times in the past with other lenders, vets United Went above and Beyond and put us in contact with our credit consultant Charlie. He told us exactly what we needed to do in order to get our credit where it needed to be and within no time we were ready to talk to our loan officer! Darin was amazing And also went above and beyond to get us preapproved and helped us through the entire loan process. Morgan was our Loan coordinator and she was absolutely amazing! She answered every single one of our questions on a day-to-day basis And made this entire process smooth and very stress free! Kohlie was Our concierge she was very informative and very friendly! We are very grateful for our entire loan team. Veterans United made my Husband and I feel so appreciated for his service. I would absolutely recommend veterans United to any veteran looking to buy a home! We will absolutely be passing on the word to friends! Thank you so much Veterans United, for making our home owning dreams become a reality!
Just was not happy with Halie. I don't feel like she took a real interest in making sure everything we sent was what she needed, and it seemed once she received what we sent it would show up as completed so we took it as everything was completed in the app, next thing we get, something wasn't there, or not the right things she needed and there was not personal connection, just back and forth through email. Everytime I called I would get a recording to reach out by email and someone would contact me before the end of the day and them we would just get another email.
Amazing from the first step to the very last and beyond !
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Tim and Dika were amazing and very helpful.
As mentioned above in my initial write up - here is my review thank you VU for being such an outstanding company/organization. All realtors love working with you all, and most sellers that never heard of you, loved you once it was all over and deal was over and completed. Hannah Liebhart and her entire team , Lauren Sprague, Emily Gandy, Kole Berry, and others I am sure behind the scene, did an outstanding job again....what a team effort.Precise execution of loan processing, and all upstream and downstream processes. This is my 4th and FINAL home, we finally got the dream home we always wanted. I will forever keep VU near and dear to my heart!Signed, Paul S. United States Navy Veteran, RM5, JC:2318
The process was very easy. I was kept well informed and every question I had was promptly answered.
