They were very helful
Lance and his team were superb 👍🏻
Thank you to my Veterans United loan team for all the help during the homebuying process.
Brad was terrific, following up on all aspects of the process, keeping us informed, and always accessible. If I could give Brad an "11" I would.
Fast
Mike and his team were amazing through the whole process. Any questions I asked were answered promptly and professionally.
We were extremely happy with the entire process. John, Megan, and William kept us up to date on needed items, explained the process, and were quick to answer our questions. As first time home-buyers….we had a few. I would recommend Veterans United to anyone looking for a VA loan and especially John and his team! Outstanding work.
VeteransUnited had a plan all laid out for me. Answered all my questions. My first realtor didn't work out, so they assigned me Amber. She is so awesome. VeteransUnited made sure I got into the house with a shop on the property. I appreciate the whole crew.
There were several times where I was sent a document with zero instructions, or given the wrong document. AI was being used to enter addresses which ended up in me being given the wrong quotes. There were also errors on closing disclosures as well. Veterans united has made it clear that this is simply another transaction to them.
Response from Veterans United
I'm sorry this process left you feeling like you were just another transaction Henry. That's especially concerning to hear given the issues you described with receiving documents without clear instructions, being sent incorrect information, and finding errors in your closing disclosures. I understand how repeated issues like these can affect your confidence in the process.
I'd appreciate the opportunity to take a closer look at your experience and better understand where things went wrong. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Absolute wonderful experience with Nicole from the beginning to the end. From pre approval to closing it was about 2 months. Every step of the way she made it so easy and guided us step by step. I can't say enough how pleased we are and 10 is not nearly a high enough rating,
I want to personally thank Dustin Johnson for everything he did during my home buying process. Rotation was quick to respond to any questions I had. He was patient while walking me through every step of the process to ensure I not only understood what needed to be done, but also explained the importance and reasoning behind every step. If it wasn’t for Dustin, I would have been completely lost during my home buying process. Dustin was able to take so much weight and stress off of my shoulders. If it wasn’t for him working tirelessly, my family and I wouldn’t have been able to have a home to move into after starting the process and closing on a home 3 weeks later.
Kennedy and crew superb
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Wonderful experience. Great people.
Caitlin, Max, and their whole team made my whole experience a joy! They all went above and beyond to make sure I understood everything as a first-time buyer. I would recommend that every Veteran in the market for a new home use Veterans United!
There is no break, it’s a whole team there to help and somebody is always monitoring your questions and concerns. Great team and I am very satisfy with their performance.
The agents worked round the clock to help me obtain the house of my dreams. They worked with me for over 4 years for me to gain the necessary requirements to close my home. I am highly recommending them to anyone I know that is a Veteran and in need of a home.
Superlative job
If I hear of anyone looking for mortgage and or refinancing I will definitely refer.
