Veterans United made things easy and with open communication. Jon and Kyle were always there to answer any and all of our questions. This is our second home with Veterans United, and I can not imagine any other way of buying a home and will recommend anyone to use Veterans United.
We had an extremely stressful, disorganized, and untimely experience with Veterans United. My client said they would never use them again after our experience. We had an 11 day delay on closing because of items that should have come up previously but waited to be brought up until the week before closing. Terrible communication and response.
Response from Veterans United
Hey Timothy,
I’m really sorry to hear how stressful and frustrating this experience was for both you and your client. Delays so close to closing, especially when concerns feel like they should have been addressed much earlier in the process, can create a lot of unnecessary stress and uncertainty. I can understand why the lack of communication and responsiveness left such a negative impression.
We know how important it is to keep everyone informed throughout the homebuying process, including agents and borrowers, and I’m sorry that didn’t happen here. An 11-day closing delay is significant, and it’s understandable that your client walked away feeling disappointed after the experience.
I’d appreciate the opportunity to learn more about what happened and share your feedback with the appropriate teams. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours, we’ll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Amanda and Greg supported and advocated for the purchase of my home. They helped me navigate the underwriting. After they told me, I was approved for the loan I became very emotional, after going through years of grieving therapy. I am no longer a homeless veteran. They saved my life. I will never forget them.Thank you
First time buying my home. Fast and smooth. Down to every detail. Would 100% recommend! Thank you Veterans United!
Throughout the process, I always felt confident that I was in goods hands.
Professional! Prompt! Courteous! The entire team blessed our home loan experience with their excellent assistance!
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Kyle was great. Helpful and understanding of the situation.
Great team of people to work with . Everyone was extremely helpful and kind. Highly recommend if you’re buying a new home. Thank you to everyone on Ross’s team.
I work with Cal he was very fun to work with and communicated everything that I was not sure of.
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I have purchased real estate before but not with a VA loan that seem to have their own set of rules. Nate and his staff ensured that I had all documentation needed in a way that let me find the required information at my own pace.Loved their professionalism.
Veterans United and Mike Patzius makes a team that is unbeatable, will always trust them for all my home loan needs. I always feel very safe dealing with Michael and know he can always help me in any manner. Sincerely, Roy Peters
Veterans United couldn't have made it any easier
This was easy and painless process. Great team to work with. Timely feedback from my team
My VU team was absolutely outstanding! This whole process was done online and I could not have asked for a more professional and accommodating team!
