The person that took over my loan was horrible. She made multiple mistakes and always blamed it on someone else . Wouldn’t talked to me and always text.
Response from Veterans United
Hi Thomas,
I'm sorry to hear about the frustration you experienced with your loan team. I can understand how disappointing it must have been to encounter mistakes throughout the process, especially when you weren't able to have the conversations needed to get your concerns addressed. Clear communication and accountability are so important during the homebuying journey, and I hate to hear that you were left feeling unsupported. I'd appreciate the opportunity to learn more about what happened and address any lingering concerns. Please feel free to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
We had some hiccups but they were settled after work on both sides!
The team was amazing from beginning to end and I would definitely recommend using them for your home buying needs!
The process of buying a house through Veterans United was seamless and they picked up the slack when my builder purposefully dropped the ball.
If I could give Mike Wilson and his team 10 stars, I absolutely would! Mike is truly THE BEST loan officer out here! What started as a home-buying process turned into something that feels like family. Mike treated us with so much care, patience, and respect throughout the entire process, and we are truly grateful for him.What stood out the most was how much Mike educated us along the way. He didn’t just help us get a loan—he made sure we understood what was happening, explained things clearly, answered all of our questions, and made us feel confident every step of the way. That meant so much to us as first-time homeowners.We also want to give a huge thank you to Andrea, Daniel, Danny, and Andrew for all of their help and support throughout the process. Everyone worked together to make everything as smooth as possible.
-Johns Family .
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Working with Noah from day one was awesome. He was so helpful in the way he talked us through everything, explained all questions in depth, and most importantly he was patient and kind! We were so lucky to have someone who matched our personalities so well, Noah would be helpful to any future buyers!
Very quick to respond and professional.
Thank you to my Veterans United loan team for all the help during the homebuying process.
Landon, Drew, and Delaney were great to work with from start to finish.They were always quick to respond, kept me updated, and took the time to answer every question I had along the way. I never felt like I was being rushed or left wondering what was going on, which made a huge difference during a process that can be pretty stressful.They were also just genuinely easy to work with. Everyone was friendly, helpful, and clearly cared about making sure everything went smoothly. The gift they sent us near the end was a really nice personal touch and something my family appreciated a lot.I’m very thankful for everything they did to help us get to closing. I’d absolutely give them a 10/10, and I would have no hesitation recommending Veterans United to friends or family.
It was a very hassle free and pleasant experience. The entire team was very quick to reply to any and all questions me or my wife had via text and email. They were extremely polite and hospitable. This was the third VA loan I have gotten but was the best experience by far, if there is a forth I know who we will call. Veterans United is a class above the rest!
The whole process was relatively painless. Thank you.
Just found out that if they even did do an inspection..they missed a 2 inch gap between the flashing and chimney, allowing water in..
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Jess and the team did great flawless transaction
Communication was prompt and professional. The app made getting all the paperwork in easy.
Very friendly and kept me informed on everything needed to make my process smooth and easy.
Brad, Julie and the rest of the team were superb. Everything was so easy for us. We were informed about everything. Well prepared, excellent communication and a real pleasure.
I want to personally thank Dustin Johnson for everything he did during my home buying process. Rotation was quick to respond to any questions I had. He was patient while walking me through every step of the process to ensure I not only understood what needed to be done, but also explained the importance and reasoning behind every step. If it wasn’t for Dustin, I would have been completely lost during my home buying process. Dustin was able to take so much weight and stress off of my shoulders. If it wasn’t for him working tirelessly, my family and I wouldn’t have been able to have a home to move into after starting the process and closing on a home 3 weeks later.
The team, my hair was amazing. They work with me through every hiccup. Stay positive no matter what and guided me to where I need to be.
They were great everyone on the team went above and beyond to make sure that I could qualify for this loan. All I had to do was come through with the information.
To my loan officer Spencer Garcia was outstanding throughout the entire home loan process. I’m grateful for his patience, hard work, and understanding every step of the way. He communicated clearly, answered my questions, and kept me informed from start to finish. Buying a home can feel overwhelming, but Spencer made the process much easier. Thank you, Spencer, for helping me become a homeowner!
