Purchasing our home through Veterans United was very smooth and easy. Our loan officer set us up with a great realtor and made sure we had everything in place to close on our home right on time.
It was super easy and they were very helpful!
The team that worked with me was amazing. I am overseas and was able to close on my first home. This team bent over backwards to work on my schedule, which I assure you was not easy as I was a day ahead. Thank you for taking my worries and walking me through the steps to close on my first home.
Easy process, great customer service.. Jermey was available really 24/7 with any questions even though I wasn’t expecting a response until the next business day…
Between the real estate agent and the app the process was simple, easy, and thorough.
There was constant confusion on your end. I had to submit paperwork twice and attorney & realtor also had to submit same paperwork too. The final closing documents were never sent to me and so went in blind at closing. I was charged for stuff on final closing that I had already paid for. Everyone was happy & willing at beginning of process and by the end it got ridiculous because I felt no one knew what the other was doing, even though everything was in my portal.
Response from Veterans United
Hi Linda,
Thank you for sharing your experience. I'm sorry to hear the process became so frustrating. Having to submit documents more than once, not receiving your closing documents ahead of time, and seeing unexpected charges at closing would leave anyone feeling disappointed. That's not the level of communication or coordination we strive to provide.
I'd appreciate the opportunity to learn more about what happened and review your experience. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Angela and Rachel were excellent to work with on our VA Loan Assumption! Everything was fast, efficient, and communicated effectively. Tasks were easy to complete and calls were always answered / returned.
I appreciate the time and effort of the Ross Deeken team. Drew Deutschman I have no words for his hard work and dedication I am indebted and grateful to Veterans United you guys and gals are a blessing. Thank you so much.
Horace, Brent and Evan were fantastic to assist us in this process and made it extremely easy and we’re very open to our needs. I would recommend Veterans United every single time. I’ve already told numerous friends and fellow veterans about the services offered and how clear and simple the process is with these wonderful individuals who helped us get the home of our dreams. Thank you for everything your team of professionals and their unwavering commitment to helping our veterans. I can’t express how happy we are with the services.
Kara, Matt, and Nick were all wonderful and experts, making my home buying experience unbelievably quick and so so super easy.-I can't believe I have to say this isn't an ai review. I am a real customer.-
Got in contact with them to see my buying power. Could not make up my mind in the beginning, but once I got serious Jake and team we ready to go.
Chase and his team made everything so easy we used them to buy two homes. I would recommend him to any veteran buying a home.
The whole process was absolutely superb! I am amazed at how smoothly it all went. They took great care in helping me with everything! Great group!
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Jake is an exceptional treasure. He worked hard to get us qualified, when other loan officers would have given up. He spent time understanding our unique situation, which is travel nursing, and found ways to work around the inconsistencies of the profession.Jake and Kaitlyn are the dynamic duo!Kaitlyn made sure every inch of our paperwork was correct!
The whole team was very helpful with the entire process!
