Great service and good communication at all times.
Julie is amazing. I was truly lucky to have her working with me.
The team from Veteran United starting by Tyler was extremely helpful and made things really easy for us, we really appreciated.
Thank you to my Veterans United loan team for all the help during the homebuying process.
The only thing is that i could call and talk to tyler during the week ask if there's anything else I would need and he would hit me on friday 5 o'clock with a list of things that I couldn't do till some time the next week if he would of just told me in the being of the week it would feel so stressful waiting to get the answers he would need
Response from Veterans United
Hi Daniel,
Thank you for sharing your feedback. I can understand how frustrating it must have been to check in throughout the week, only to receive additional requests late on a Friday that couldn't be addressed until the following week. Buying a home is stressful enough without feeling like you're constantly waiting on the next step. I'm sorry the timing of these requests added unnecessary stress to your experience.
Clear and timely communication is so important throughout the loan process, and I appreciate you bringing this to my attention. I'd welcome the opportunity to learn more about your experience and address any concerns you may still have. Please feel free to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
The whole team was amazing and very helpful! They made this process so much easier for me.
Check list must be updated to prevent any confusion with money allocations
😊 thanks
The team working with my loan was simply exceptional. They were easy to reach with questions and answers were spot on as well as prompt. Their web site is easy to navigate and loan status is kept up to date.
I want to personally thank Dustin Johnson for everything he did during my home buying process. Rotation was quick to respond to any questions I had. He was patient while walking me through every step of the process to ensure I not only understood what needed to be done, but also explained the importance and reasoning behind every step. If it wasn’t for Dustin, I would have been completely lost during my home buying process. Dustin was able to take so much weight and stress off of my shoulders. If it wasn’t for him working tirelessly, my family and I wouldn’t have been able to have a home to move into after starting the process and closing on a home 3 weeks later.
Charlie and his team are exceptional on the loan process. This is my third home using Veteran’s United and would without question recommend to any Veteran looking to purchase a home.
This team is absolutely outstanding, and the fact that they maneuvered around my busy, no service having job was simply incredible!!!!
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They where perfect. So very helpful, friendly, and did everything they could to help make it go smoothly.
Caitlin, Max, and their whole team made my whole experience a joy! They all went above and beyond to make sure I understood everything as a first-time buyer. I would recommend that every Veteran in the market for a new home use Veterans United!
We continually experienced emails being sent to incorrect parties, emails addressed to other potential loan clients, incorrect realtors, legal offices, etc. We kept asking that Veterans United be more careful with communications and these requests were ignored.
Response from Veterans United
Hi Roland,
I’m sorry for the frustration and concern these communication issues caused. I understand why repeatedly seeing messages sent or addressed to parties you didn’t expect, especially after raising the concern, would be troubling.
I’d like the opportunity to learn more about what happened and make sure your concerns are reviewed appropriately. Please reach out to me and the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
We were very pleased with the way Samantha and Hope walked us through the whole process of getting everything that was needed to get to closing.
David was amazing. Very knowledgeable and always available to answer any of my questions.
