Outstanding experience working with VU. Would do it again!
Veterans United is the only way to go! Every single person I interacted with was truly exceptional; in knowledge, customer service, experience and efficiency. As a first time home buyer, they made the process as smooth as possible for my husband and I. We always knew what was expected from us and if I had a question, it was answered promptly! I worked with Kindra during our process of building our credit up to purchase, Ginny as our loan officer and Brett as our loan coordinator. I can't say enough about this team! They worked with my husband and I from start to finish and made us feel like family. This is an experience I will remember fondly for the rest of my life. Thank you so much for giving us such great service!
This was a fantastic experience from start to finish. I was not even looking to purchase when I started this process. Then the opportunity was presented to me and it couldn't have went any better!
Lucas took away the stress of refinancing my VA loan.
I tell all my veteran coworkers if they ever decide to buy a house to go through your veterans United
I don't think I would ever use your company again. In fact there were several times I almost did go somewhere else. You really need to get your act together when using the App. You rely on it WAY WAY WAY too much. It should be a "tool" not your media for communication.
Response from Veterans United
Hey Michael,
I’m really sorry to hear that your experience with us didn’t live up to expectations, especially when it came to our app. We definitely don’t want anyone to feel like their communication is getting lost or overly reliant on one tool. The app is meant to make the process easier, but it sounds like it became more of a frustration in your case, and I totally get how that could be overwhelming.
My advocate team would love to understand more about the issues you ran into and see if there's anything we can do to help. If you're open to chatting, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com.
There were obstacles in my home buying process but the VU team worked diligently and quickly to handle them! I couldn't be happier with my service. This is my 3rd time using VU and I will continue to do so for my future home buying.
Veterans United helped me to obtain my dream of homeownership. It was a positive experience, and the lighthouse credit program was very informative. The program and the representative helped me to change my perspective on credit and credit bureaus. I highly recommend Veterans United to others because everyone, from the lighthouse representative, loan officer, and concierge, was knowledgeable, responsive, and professional throughout the process.
I've enjoyed my experience with the help Matt demistrates.
This is my second time buying a home this team was the most helpful group for professional I have worked with and shared time with and thanks again
This team has made my home buying experience both seamless and stress free. They do a fantastic job, and it was a blessing to work with them!
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Thanks to the Veterans United Team for making it possible for me to purchase my own home.
