Once I got approved and we picked the house we were done in 30 days thank you for all your help and all the people that work with you to get things done.
During the entire process we could not reach our loan team as they were terrible communicators. In addition, we were unable to use or VA loan benefits because of the terrible appraisal that was performed on our home ($44,000 less than the appraisal for our conventional loan) and the company’s refusal to allow us to pay for a new one. Our loan team suggested that we switch to a conventional loan with a 5% down payment through their company, so we did, only to find out the day before closing that we did not qualify for this down payment. In order to avoid homelessness, we had to take a loan out from retirement to make the down payment. This financial hardship could have been avoided if the company would have allowed a new appraisal on the original loan or if our loan team knew how to do their job and told us that we would need an extra $59,000 for the conventional loan down payment upfront as we would have gone with another loan provider. The company did nothing to make any of these issues right or even acknowledge their mistakes.
Response from Veterans United
Hello Eric, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan Specialist we go to great lengths to ensure you'll have an easy time reaching out for assistance. We invite you to provide more detail and help us look to improve.
I primarily worked with Jenn and Dana. I would recommend VU to anyone based on my experience.
Veterans United did an awesome job getting me approved for my mortgage. Ben Long, Madi Lackey and their team worked diligently until the process was complete. Thank you guys so much for all your hard work.
Perhaps better supervision of subordinate staff, at times they seemed to lack common sense. Overall good experience though.
My loan officer Laura was such a great help throughout the whole process! Everything was longer then usual through this COVID 19 that it was a slower process. But I thank Laura and the rest of the staff for working beside us through this ordeal!!
Brad was very nice and professional and so were the members of his team!
The whole experience was smooth, everything was handled so all I had to fo was find my house.
I absolutely developed a continuing partnership and gained true colleagues with Matt my loan officer and the entire Veterans United Team-- Thank you!10 out of 10 | Premium service was achieved. -Wayne L. Biebel
I would recommend Veterans United to anyone. The process was well streamlined and I always felt that I was well taken care of. They really made the home buying process easy!
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Great experience and would definitively recommend to my fellow colleagues. Easy process and the team made my experience a good one.
Walked into home with no AC. Had to do immediate repairs. This was a really bad first home buying experience. Make sure to get a good home inspector. Things that they claimed were fixed like reversing the hot and cold lines in the kitchen sink weren't fixed.
Great team that takes care of veterans. They truly live up to the Veterans United" brand.
There were times I was stressing and my Loan officer had to calm me down. I'm so happy John was my loan officer.
