Great communication and always available to answer questions.
Very timely updates on thing to do.
Very professional staff. Loan process completed in a timely manner.
The entire process was very smooth, professionally handled.
Everybody was very kind and helpful and seem to enjoy their job.
While taking this very important step, buying a new home and moving out of state, I never felt alone during the whole loan process. Starting with Samuel Short who initiated my paper work, to Gabe Hearthman, who saw that I was in good hands with realitors, for the home hunting process. Bobby Moss brought it all together so smoothly and quickly and was really always there just a call away. I do believe they all work day and night.
My Team was really there for me, on top of everything and in touch with me the whole time. I truly did everything on line, which was so convenient.
There concern doesn't just go during the loan process, but continues after! I was given recommendations for Electricians in the area to call, when my inspection showed some small electrical issues needing attention, and they sent me a list of providers to call for services that I would need. They are the Best.
Even though the process was tedious at times, Brian and Shelby were always available to explain things and help us get through it. Awesome.
I really appreciate all the work they did to get my family and I into our own home.
Very poor communication. I did not feel that the representatives I worked with cared about me as a customer vs the process. I could barely reach reps at times and was not kept up to date or in the loop. Honestly at times I felt isolated. There would be updates to the contract estimates that know one would explain to me or tell me why things changed.
Response from Veterans United
Frederick, we're disheartened to hear about your experience with us. We pride ourselves on communication and resolving any issues that arise. We also value each Veteran we work with, and never view anyone as a number. We appreciate you pointing out how our actions made you feel, and we're sorry we caused you to feel that way. We will make sure to focus on ensuring our Veterans know they are honored clients and never a number.
Max and team were great! Answered questions, kept me updated, and were always friendly and knowledgeable. A very positive experience all around.
Veterans United was spectacular,really helped me in my unique situation. Courteous and professional,highly recommended.
Smooth operation, great communication from Lee and Mark. I wish the entire process of buying a home was this smooth.
Responsive, competent, patient, patient and always accommodating!Brian and Terri Cunningham
Great service great employees very helpful to guide a first time buyer through the process doing the right things to help veterans thank you very much
Over all the experience was excellent
