Very good service by all.
First the good points- paperwork was easy to upload and website for “to-dos” and documents was excellent. The bad - communication was horrendous. I could get better service getting a loan from a guy selling out of a van up on blocks on the corner than here. I would have to call numerous times and leave messages( no one would answer) before hearing anything day or two later. Although we would upload all documents requested promptly closing took 3 months. We had to relock our rate twice which cost us additional money to close. Our closing costs went up 3000 from initial estimate. We have excellent credit rating and low debt to income so should have been a fairly quick close.
Response from Veterans United
Michael, thank you for taking the time out of your day to share this information. It is our goal to provide expert and reliable communication through a dedicated Loan Specialist. We would like to learn more about your experience and find out what may have prevented the process from getting off track. A member of our Client Advocate team is available to you for help improving our service for future customers. Thank you again for your service.
Great team to help you with purchasing your home.
Wonderful experience.
My entire loan team was amazing. Marcus and Codi esp were extremely helpful and made my whole process smooth.
My mortgage officer Jeremy was very helpful with any information or question I had.
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Very Smooth and Organized Outfit. Well trained employees very Courteous
My loan team are the best! I am a first time homebuyer so I had so much anxiety about the process. Jerry made sure he was there to address every concern or questions. He stayed in contact we me consistently and his responses were always quick. It was also a pleasure working with Anna. She was very sweet and understanding. Her calmest helped the process feel less stressful and her response to my needs were always prompt.
Veterans United is all about customer service. They provided services that we never even anticipated. Everyone was easy to work with and they were quickly responsive to every question and need that we had. Kudos to Brendan, Wade and Wesley.
VU was great to work with. They treat the employees great which really shows through to the way their customers were treated. Even doing the process online I never felt like I wasn't able to ask questions or find someone for advice when I needed.
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I highly recommend Veterans United. My first home purchase was easy and practically stress free. They provided and excellent team who assisted me with everything imaginable from the loan process to setting up my utilities. They don’t miss a single detail!
Thanks to my lender who gave me there trust, I promise I won’t disappoint you. And thanks to everyone one that involved in my processes, thank you Va Loan. God bless America.
I found the VU website very user friendly. We were able to do everything digitally, which saved time and enabled us to go forward with the application and other things while we were still living inIndiana.
