My experiences with VU was incredible. From thinking myself not eligible to be a homeowner is awesome. VU was with me every step of the way. This organization helps vets get the full benefits available from low interest rates to the appraisals. VU is real and tells it like it is with no punches pulled. My respect for this outfit and Josie Zimmermann is outstanding
Veterans United Home Loans has an impressive online set up facilitating secure communication and file sharing with loan officers. Their communication style was perfect for us. The loan officer and processor would upload actions into the platform and then email us and text us to let us know that they needed docs, comments, etc. This made it very easy to stay on top of things and keep the file moving along in a timely manner. We also felt that their systemized process reinforced true accountability on both ends and minimized mistakes, which is really helpful when you have as many moving pieces as you do when buying a home or refinancing
From the first phone call until my refi was finalized the entire process was painless. Veterans United both saved me money on the cost of the process, and my percentage rate. Lowered my monthly mortgage about $200.
I highly recommend my fellow Veteran Brothers and Sisters to use Veterans United for your Home Loan needs...They are professional and thorough with the home buying process...I was treated with respect and they were very professional...My "Team" exuded real care and concern for my home buying needs...5 star treatment thru the whole process...I have a home thanks to Veterans United Home Loans...
If you are a veteran looking to buy a new home I highly suggest and recommend Veterans United. It will make your life lighter and brighter.
If you need to speak to someone concerning your transactions, please don't hesitate to contact Veterans United and you can from your own objective opinion about your interaction
Very pleasant experience. Highly recommend!
The staff are professional and great customer service. Unfortunately, not much else went well. I was over charged for my appraisal, they didn't have anyone in our county SO, I had to pay $250 more to get a person from another county. THAT IS NOT MY FAULT, what a rip off. I understand underwriting would need additional info, however they asked for the same docs over and over, termite inspection, the invoice stated two detached building, but they wanted detail about the building??? What? the company provided invoice that wasn't good enough. The poor guy had to send a detailed email before we could move forward. Bank statement, ours includes 3 accounts, checking, savings, & money market. We had to send it two times, I said, the info you want is in the bank statements already sent, but that didn't matter. I think the team is either inexperienced or they are extremly unorganized.
Response from Veterans United
Richard, thank you for your open and honest feedback. Providing clear communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. We are dedicated to making clear requests and assisting customers in providing documentation that is necessary for loan approval. We understand the process can be stressful and confusing at some points when documentation is needed again. Thank you again for your service.
Great team to work with!
Matt,I have no words to express my gratitude. GOD bless you and your entire team. I've never dealt with an organization that truly makes you feel that they truly care. Thank you ♥️♥️♥️
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They thought of everything. Everyone was so great to work with. I felt they actually cared about veterans. I loved working with the credit specialist. It was simply great!
Very awesome group of loan experts that go the distance to achieve your dream home there awesome
Every since Veteran and Titus beginning helping me find a home it has been a pleasure. Working with the whole team they showed me nothing but great leadership and outstanding services about themself. I want to thank Titus, Brittany, and Kelli on a good job well done i won’t forget.????????????????????
The Overall experience during the home purchasing process with Veterans United was outstanding. The closing process was easy and it went completed less than 45 minutes. I am now in a new home. Thank you.
