When we started this process we did not have a clue. Veterans United guided us every step of the way. They answered any and every question we had. This program was so helpful. Everyone is so nice and professional. They know a lot about the process and it shows
Corey was great!
Great experience. Everyone assigned to me was very professional and knowledgeable regarding the home purchase process.
I ain't got nothing good to say I don't say nothing it ain't even worth it I'm in the house I had to pay it call trapman
Response from Veterans United
Hi Harvey,
I’m really sorry to hear you feel this way. I know surprises like this at closing can leave a bad taste in your mouth, and that’s not the experience we want for any of our Veterans. If you’re open to it, I’d really like my team to take a closer look at what happened and see if I can help.
Please don’t hesitate to reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday from 9 a.m. to 5 p.m. CST, but you can drop us a note anytime, and we’ll follow up.
I had Kristine and she was never in the office..they told us we needed 1000 for closing. Went to closing and had to cut another check..they didn't tell me it was going to be 1450 to close not just 1000.
Response from Veterans United
Hi Jody,
I’m really sorry to hear about your experience with closing costs and the communication you received. That’s definitely not the smooth and transparent process we aim to provide, and I can only imagine how frustrating it must have been to encounter that surprise at the closing table.
We’d really like to dig into what happened here and see how we can make this better for you. If you have a moment, please reach out directly at 1-800-212-5200 or ClientAdvocate@vu.com so we can take a closer look.
My Client Advocate team is in the office from 9 a.m. to 5 p.m. CST, but feel free to reach out anytime, and we’ll get back to you as soon as we can.
I just want to point out, Veterans United and the team we worked with was extremely helpful, and I will never forget how well we was treated they honestly seemed to care.
I highly recommend, and I promise if we buy another house I will only use them.
10 out of 10
I am really really happy with there customer service the way they treated us it's amazing thank you so much guys I will definitely recommend everyone to get their home from you😀. Thank you so much 😊 super happy with every thing
I am going to have a awesome sign professionally made for my front yard bragging about how awesome it was to work with Veterans United
We choose Veterans United with their Agent Mr. Josh Shultz to manage our Veterans Home financial needs since 2007. They have always been very professional and caring. We appreciate VU and Mr. Josh Shultz you will always have our business.
Veterans United really exceeded my expectations. The process from start to finish is thorough and seamless. The team was there to quickly answer my concerns and questions even outside of business hours. VU kept everyone in the loop including both my realtor and the title company which helped us all move the home buying experience along quite quickly. Thankyou for everything and I would recommend again and again to all Veterans.
There were a lot of curveballs thrown our way and my team was able to navigate and guide me through it all. I'm very pleased I went with Veteran's United and will always recommend them!
Veterans United was a pleasure to deal with for my first time home buying process. I would highly recommend them if you’re in the market to purchase a home.
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Great experience! Nothing was complicated! Everything went smoothly and everyone was professional and friendly. Thank you!!!
