Thank you
This is the fourth home I have purchased during my lifetime. Hands down, the PEOPLE are the best I have worked with. Unfortunately, Veterans United has a slow underwriting process that left a bad taste in my mouth. The additional paperwork/documentation requested AFTER we had an accepted offer on a home was RIDICULOUS. At times, it felt like a part-time job just to get them the needed documentation. In fact, SIX WEEKS AFTER we had an 'accepted offer' on a home, they were still requesting additional documentation. It is hard to explain to my employer why they are contacting him for documentation on the SAME DAY we are CLOSING on the home. I understand we are in a 'COVID world' and lenders put more scrutiny on mortgages. I also understand a VA home loan has unique hurdles. Unfortunately, it seems the Veterans United underwriting system is broken. It honestly felt like I was working with Veterans Affairs.....Great people in a broken system.
Response from Veterans United
Glenn, thank you for sharing your voice with us on your recent loan experience. We understand that the process is at times stressful and can be confusing. We want to share in that frustration as well, our teams are committed to providing the best customer service and product to you and our veterans. We thank you for your service and for choosing Veterans United.
Veterans United had a very smooth, professional, and disciplined process. I didn't feel pressured throughout the process and the loan specialist made himself available when I needed him. I am very appreciative of the support I received.
Veterans United has been a great mortgage company for us and my wife. I hope we remain with Veterans through our entire payoff period.
Jennifer and Kris are an excellent team. They are proactive and organized and both provide excellent customer service. I would never hesitate to recommend. My situation was a little unique and required extra attention but that was no problem for these two professionals. They got it done with ease and are saving me a great deal of money over the life of my loan. I am very happy and will continue to recommend Jennifer Candler!
Can't say enough about the professional way i was treated through out the process. When VU says red carpet treatment they really mean itThank you!
Very professional and on the ball. Appreciated all their help.
I understand the times right now due to Covid, and I’m sure it’s placed a nice backlog on the loan coordinators, but I think there should be some more communication, especially with first time home buyers who are buying privately.
Response from Veterans United
Hi Jacob, thank you for taking the time to share your valuable feedback. We appreciate the opportunity to research your experience and learn more. One of our Client Advocate team members is always available to you. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience.
Sam Yoo #2020
As exceptional as the 1st time I worked with Kevin and his team. Fast, simple and knowledgeable, I look forward to continue working with them in the future. It is so nice to work with people that actually know what they are talking about!
From the website to the people Veterans United provided an easy environment to achieve a challenging tasks. The websites easy interface and the kind a professional people who you work with are what make it so great.
