While all of our personal financial situations are different, if you are on the fence about applying for a VA loan at Veterans United, do it. You will be paired with an excellent team and will work with you all the way. While, I can't compare Veterans United to any other VA lenders as this is the first time using my VA benefits to purchase a home (all the other loans were conventional). I can say, from the hundreds of VA lenders and banks out there, I cannot believe there are any as good, efficient, and committed to getting a loan to the title company for funding than Veterans United. Veterans United is hands down one of the most professional and dedicated financial institutions I have ever done business with. They should be a model for others to follow. At no point did I feel I was left in the dark, communication from the loan team was constant. If there was something that was needed, they asked right away. If I had a questions, they answered right away. If my realtor had a question, the loan team took the time to directly speak with my realtor. It was never perceived to be an inconvenience reaching out to Veterans United. Keep up the great work VU and a special thanks to my loan team, Travis Ward, Austin Burton, and Nick Kutz).Jeff
Be your own best advocate. Even though they do a good job asking for necessary documentation, ask about closing, ask if your desired close date is going to be met and if not, what else you can do to move it along.You will not be allowed to speak directly to the underwriters so lines communication can be broken once the package gets to that stage.
Response from Veterans United
Thank you for that wonderful advice James! We couldn't have said it better. Communication with your loan team is of the utmost importance in a home purchase. We're glad to know you're in your new home and wish you a happy future there.
Jamie and Connor were great to work with, even though the underwriting department threw us a few final requests, they were always there to give me the best advise possible to get the necessary information needed. They made a difficult process easy
After a few years of trying to combine my two loans, I had a 80/20 loan. Veterans United was able to do it with little effort. Wish I had used them years ago.
Absolutely the best decision I made regarding a loan was going with VU. I had major issues with Navy Federal’s customer service and their timelines. It always took no less then 8 hours to hear back from them on EVERYBODY SINGLE attempt to reach my loan officer. Every time I called, she was away from her desk. When I got a call back, the conversation always started with I’m about to leave for the day, just wanted to make sure I called you back. Why thank you!!! I thought in my mind sarcastically. Navy federal has given me issues and several friends, I have turned over to VU! VU worked very fast! I closed in less then 30 days after making an offer and it being accepted. Everything was beyond easy with them. They told me from the first time I called them about pre-approval , that as I shop around for rates, that what I can expect from VU is GREAT customer service. They told me that when it’s all set and done it’s what will always stick out above the rest. Let me say that there is no question about !!! They were the best!!! No one compares! It’s hard to put into words how amazing Alberto was. I could reach him within minutes, any day any time. I never had any issues get a response about any concern. Unlike navy federal, he would get back to min in under 5 minutes... where as navy federal averaged 8-9 hours on any question. I was able to text Alberto, call or email. I recommend him to everyone!!!!!!Go with Veterns United!!!!!!!!! You will not regret it!!!!
Everyone I dealt with at Veterans United was professional, courteous, timely, patient, knowledgeable and respectful. I couldn’t have asked for a better experience being a first time home buyer! Kollin King, Lauren Sutterer, and Charlie Holsten deserve so much credit for their expedited handling of my loan from betting to end. I do not write reviews often, however, it would do each one of them a disservice as well as to Veterans United if I did not extend my profound gratitude to them.
I have never worked with a better group of people tasked with managing a large financial transaction. If the same attention to detail was applied to my 401K account, there's a good chance I would be able to retire early..We hit some bumps and hurdles along the way, but all of those bumps and hurdles were created by me and the Veterans United Home Loan Team deftly navigated me to the finish line.On a scale of 1 to 10 - I would give them a 20 if I could.Tony Theberge is the consummate professional. He displayed a distinguished level of integrity, capability, knowledge and efficiency. I would be happy to recommend Tony, Jake, and the entire team to anyone looking to purchase a home - and I will, in fact, do exactly that when given the opportunity.There is simply no one better in the business.To Tony, Jake, and Brittany - my heartfelt gratitude!
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Was really super easy, everything laid out...line upon line, precept upon precept
I recommend Veterans United to all Vets. I will not use anyone else they will always have My Business.
veterans United home loans will work very hard to complete your mortgage process . They are knowledgeable and professional and will treat you with dignity no matter what your situation is
The home buying process through Veterans United was fast, professional and I felt treated like family. Veterans United set us up with a Mortgage Specialist that was helpful, great availability and helped us process our documents. The Real Estate Agent was from our local area and was highly recommended online. The Real Estate Agent was honest, punctual and willing to go the extra mile to ensure that we were happy with our home. I cannot say enough about working with Marie and Mike. They are great people and are amazing at their jobs. Would highly recommend.
I would also like to mention Megan...she was top notch. Letting me know what I needed to do and answering all of my silly questions along the way. Superb and efficient.
