Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - as was done through my experience with other house closings in the past over my 23-yr, 7 mo. military active and civilian career, I had signed 2 copies at same time - one for me and for the other copy to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing but office admin. and me, so a thank you here to Kelly! A hard copy was finally received at my new address on June 10.....
Overall everything went okay, but if I wasn't ready with a contingency plan things could have gone very wrong.
We waited very long to purchase a home of our own....rented for many many years. The process can be intimidating on so many levels. It’s important to work with people who you can trust and who will guide you based on what is best for you and your family. I’m so thankful for Mitch, Jessica, and team!
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Honestly an amazing team and group of people. I couldn’t have chosen a better way to go with my home loan and process. I highly recommend them, and I cannot say enough good things about them. Thank you!!
Veteran's United made the refinance process so easy. I couldn't have asked for a better team.
it was great working with your team.
Danny and his team at veterans United were the best to work with. They always had the answer for my questions.
Jeremy and his team are seriously top notch. I was not expecting this kind of service. Normally when you think mortgage you think big bank and impersonal. Not the case at all. Jeremy and Cassie were great. I also can’t say enough about Joe Cobb. First impressions are very important and he was the first person I talked to with Veterans United when I inquired. I knew within 2 minutes of talking to him that I was going to use Veterans United due solely to the impression I had of the people. In fact I had inquired with Quicken with a very competitive rate but Joe Cobb is quite literally the reason I ultimately decided on Veterans United. It says a lot about the character and level of training and service that VU and your employees have. Give that guy a raise. Thank you all so much.
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Experience first-hand why 356,320 homeowners give us a perfect score!
This company was a pleasure to work with and it was done very quickly!! For all the stuff going on especially the Covid-19 stuff. The process was very smooth.
Veterans United understands the needs of Veterans and will do everything possible to secure your home.
