I would choose Veteran’s United again if I ever decided to take this journey again. They helped make things as easy as possible... the website helped keep me informed and I always knew the status of my loan. Great organization and I highly recommend them.
I ended up with three people handling my account. The first person handed me off right away to Brittani, who then handed me off to Shea (sp) Goodman. There was a problem with my refusal to sent an unredacted bank statement. She led me to believe that the problem was taken care of saying everything was looking on track for closing. She also told the same thing to my Realtor. Three days prior to the scheduled closing, I got a call from Brittani saying things were NOT OK. I told her what I had been told and she said she would call the next day (Friday). On that day, Rick Bridgman called and explained the problem and how it could be handled. No problem doing that. Unfortunately, the late date precluded our closing as scheduled. It was delayed from Monday to Thursday. Fortunately, Rick was able to gain early possession from the seller and my scheduled appointments for that week were kept. He did a fantastic job for me, but at the same time I did not appreciate being handled by three different people. One contact is and should be enough.
Response from Veterans United
Robert, Thank you for sharing your honest feedback. We always try to keep communication open and to have that person to person relationship connected all the way through the process. We understand that most times this can change. One of our client advocate team members will be looking into the changes on this file and to help learn from what had happened. We thank you for your service and thank you for choosing Veterans United.
The whole process from beginning to end was very quick and super easy. The online tools streamlined the process and made everything available 24/7.My mortgage team made everything as simple as possible, even though we had a few hiccups when our first buyers backed out of the sale, they still checked in with us and handed out some great advice and waited until we found our new buyers. They were available whenever I needed and were more than willing to help.
COULD NOT HAVE GONE BETTER!
The team works so hard to make sure that our transition from the military life to civilian life was easy. Honestly the hardest part about all of this was just cleaning the house! Many thanks to everyone involved in helping make our dream come true.
If you have a dream to own a home and choose to utilize your VA benefit...do so with these folks. They are professional, polite, efficient and ultimately effective. They make the process more simplified. Their page is easy to understand and navigate which assists you in providing the necessary info to make stuff happen. 2 thumbs up.
I thought buying a home in a small, rural town was going to be difficult but I was wrong! The whole process could not have gone easier had I been buying in a lager city. Nick Schuster in Bellevue Nebraska is a champ!
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Chris Hill, Bailey Peters, and the rest of the team were outstanding through the entire process. Highly recommend to anyone looking to obtain a VA loan!
Jennifer is the most kind and flexible person I have ever had the pleasure to work with. She handled every issue that came up during the home buying process with poise and candor. This company was professional, timely, and considerate.
Overall a positive experience, but a corporation like Veterans United lacks the personal touch of smaller lenders.
