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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

426,626

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
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2
1

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Showing all 426,626 unfiltered, unedited reviews

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4.5 out of 5 Stars
Would Recommend
headshot image of Logan Smith

Loan Officer: Logan Smith

NMLS# 2154219

1 out of 5 Stars

There were several delsays due to the appraiser.

Response from Veterans United

Hi Jeff,

I’m really sorry to hear about your experience, especially with the delays caused by the appraiser. I can imagine how frustrating it must have been to deal with constant delays and feel like you weren’t getting clear answers along the way. That’s not the level of service we aim to provide, and I appreciate you bringing it to our attention.

We’ll be looking into your appraisal process to see how we can help avoid similar delays in the future. While Veterans United doesn’t have direct control over third-party providers, we know how important it is to work together to find solutions and keep the process moving for you. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how stressful it can be when unexpected delays pop up.

We’d love to dig deeper into what happened and address this as we are able. If you’re open to sharing further, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday, 9 a.m. to 5 p.m. CST, but if you contact us outside of those hours, we’ll respond as soon as possible.

4 out of 5 Stars
Would Recommend
headshot image of Ryan Chinnis

Loan Officer: Ryan Chinnis

NMLS# 2033787

5 out of 5 Stars
Would Recommend

I was not prepared for the way I felt all through the process of buying my new home. I was a little worried and flustered at times but Veterans United and the team I was assigned to were great… they eased my mind throughout the process. thanks, Curtis, Leah and Logan.

headshot image of Leah Maloney

Loan Officer: Leah Maloney

NMLS# 1374288

5 out of 5 Stars
Would Recommend
headshot image of Nick Littrell

Loan Officer: Nick Littrell

NMLS# 1313019

5 out of 5 Stars
Would Recommend

Great Supportive Dedicated Team of Professionals. Very Much Appreciated. Greatness.

headshot image of Jeremy Arnold

Loan Officer: Jeremy Arnold

NMLS# 2110708

5 out of 5 Stars
Would Recommend

Thank you Faith, Tiffany, Josh Daniel and all team members who helped me. Delores Rudd

headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars
Would Recommend
headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars
Would Recommend

Alex and his team did a great job and were much appreciated. They ensured and continue to that we are getting a fair rate. I won’t buy another home without going through veterans united thanks to the impression they made.

headshot image of Alex Dickherber

Loan Officer: Alex Dickherber

NMLS# 2070297

5 out of 5 Stars
Would Recommend

We fully recommend Tyler Dunn and his VU crew. We cannot believe how simple and quick our refinance went. Tyler kept us up to date every step of the way. He and his VU team are a true honor to their profession! Highly recommend Veterans United for your home mortgage and/or refinance needs.
Greg & Sue Lozier
U.S. Navy Veteran
Shelby, NC

headshot image of Tyler Dunn

Loan Officer: Tyler Dunn

NMLS# 1864169

5 out of 5 Stars
Would Recommend
headshot image of Tony Meis

Loan Officer: Tony Meis

NMLS# 1044957

5 out of 5 Stars
Would Recommend
headshot image of Matthew Reehl

Loan Officer: Matthew Reehl

NMLS# 1726845

5 out of 5 Stars
Would Recommend

Outstanding

headshot image of Douglas Lippmann

Loan Officer: Douglas Lippmann

NMLS# 310771

5 out of 5 Stars
Would Recommend
headshot image of Daniel Perry

Loan Officer: Daniel Perry

NMLS# 860457

5 out of 5 Stars
Would Recommend
headshot image of Elizabeth Tilley

Loan Officer: Elizabeth Tilley

NMLS# 2241957

5 out of 5 Stars
Would Recommend
headshot image of Nick Laws

Loan Officer: Nick Laws

NMLS# 1500974

5 out of 5 Stars
Would Recommend
headshot image of Tanner Kruger

Loan Officer: Tanner Kruger

NMLS# 1802223

5 out of 5 Stars
Would Recommend
headshot image of Brie Lasley

Loan Officer: Brie Lasley

NMLS# 1182864

5 out of 5 Stars
Would Recommend
headshot image of Nathan Corley

Loan Officer: Nathan Corley

NMLS# 1113688

5 out of 5 Stars
Would Recommend
headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

5 out of 5 Stars
Would Recommend
headshot image of Jordan Showalter

Loan Officer: Jordan Showalter

NMLS# 1990172

4.5 out of 5 Stars
Would Recommend
headshot image of Christopher Holdman

Loan Officer: Christopher Holdman

NMLS# 369923

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5 out of 5 Stars
Would Recommend
headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend

My loan officer Aaron Guinn was one of the best individuals I have worked with in my life. If I ever purchase another property this man is the only person I would work with.

headshot image of Aaron Guinn

Loan Officer: Aaron Guinn

NMLS# 2079487

5 out of 5 Stars
Would Recommend
headshot image of Marie Houchen

Loan Officer: Marie Houchen

NMLS# 310760

5 out of 5 Stars
Would Recommend

To everyone that I dealt with:In particular, Evan, Katie, Bailee, Patty, and Zach, all of you are amazing at what you do. I cannot sufficiently describe how amazing you all are. I am sitting in my new house with my new wife and we are absolutely thrilled to be in this gorgeous home. The children absolutely love it, my wife loves it, I love it! Yall made everything so, so incredibly easy! My wife and I absolutely love that yall made everything a breeze. From the time I got pre-approved to closing was 23 days! That is amazing! Thank you from the bottom of our hearts for everything yall did! I will recommend you to any and every veteran I know! I got the package y’all sent in the mail today and Sydney said it was one of the sweetest things she has ever seen! If yall ever find yourselves down this way, please come by and sit for a spell! Thank you, Semper Fidelis, and God Bless you all!

headshot image of Evan Oswald

Loan Officer: Evan Oswald

NMLS# 1450502

5 out of 5 Stars
Would Recommend

Ashly and heather make a dynamic team for veterans. They were very positive and encouraging even when moments very very trying. Thanks to these ladies. Veterans united have a strong team for veterans.

headshot image of Ashley Jarrett

Loan Officer: Ashley Jarrett

NMLS# 1878900

5 out of 5 Stars
Would Recommend

I also want to give a special shout out to Holly for working with me to make sure all the paperwork and things I needed were turned into the right places on time. She worked overtime on my loan and did amazing! My entire team was the best and I’m so happy with how everything turned out and how smooth they tried to make the process

headshot image of Brad Tweedy

Loan Officer: Brad Tweedy

NMLS# 1812017

5 out of 5 Stars
Would Recommend
headshot image of Dustin Prenger

Loan Officer: Dustin Prenger

NMLS# 2486137

5 out of 5 Stars
Would Recommend

Wow, it has been a great pleasure having these guys on my team. What a great group of knowledgeable caring professionals. Thank you so very much for helping us make our dream of owning a home reality!!!

headshot image of Matt Landis

Loan Officer: Matt Landis

NMLS# 910611

More Reviews

See all 426,626 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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