Josh Stack was unethical, did what was in the best interest of himself, was not able to be reached on his phone or via email and wouldn’t respond back to the point I had to reach out to others to get answers. Josh has made buying A house a horrible Experience. Unorganized
Kept asking for documents over & over
Response from Veterans United
Matthew, thank you for taking the time out of your day to share this information. It is our goal to provide expert and reliable communication through a dedicated Loan Specialist. We would like to learn more about your experience and find out what may have prevented the process from getting off track. A member of our Client Advocate team is always available for you to contact to discuss improvements that we can use to assist future veterans.
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I appreciate this being available to all of us.
Beginning to end, with both loan processes, there were some lulls in communication. Also, with the refi, we were definitely not impressed with the final numbers. Other lenders had better offers when we spoke to them, after the fact, so I would recommend shopping around.
A above the line company with perfect service, i couldn't believe how simple the process was and the app works great. I really loved the check list it keeps it easy with no stress.
If anyone have any doubts about using Veterans United, don't! They know what they are doing and they get the job done in a timely manner. Professionals all the way.
Overall great experience!!
This is the right place for a home loan.
This was our third time using Veterans United and each time was a very positive experience. They were there to answer any and all questions and put our minds at ease.
