Beware, Veterans United will sell your loan just a few days after the closing...ever heard of a company called "Mr. Cooper"? We have now!Beware, not all their "loan specialists" are as smart or professional as they should be. Our "loan specialist" did not seem to have any concept of standard accounting practices, much less know how to deal with the individual he was working for in an efficient and guiding manner. Because of misinformation, or simple negligence, our closing was delayed a week and cost us hundreds of dollars in motel bills, restaurant bills, rental fees for the moving truck, etc., etc., etc.We do not recommend Veterans United to anyone. Shop for your mortgage loan company and choose one which will service you and your loan for the entire term of the loan; and preferably a company where you can talk with your loan advisor face-to-face.
Response from Veterans United
We're sorry you feel let down that your loan is being serviced by another company. Our Servicing team is still available to assist you if you have issues or concerns with your loan servicing, however. Our Client Advocate team would also like to know the details of your loan process that led to a delayed closing. We strive to execute each home loan in an efficient manner, and to properly set expectations for our Veterans. If this was not your experience, we'd like to find out why. Please reach out to our Client Advocate to help us improve for our Veterans.
Definitely use Veterans United! There very knowledgeable and will see you thru from beginning to end!
Thanks again for a job well done
Thank you for providing such a high quality service!
Christopher and Jon’s service is unmatched. It was incredible how responsive and thorough they were with everything. The process is extremely efficient, the website is very user friendly.
I have already Referred my son to John for a Great veterans United experience.
With this being my first time buying a home I had a LOT of questions, some of which were off the wall and random, and every single one of them were answered in a timely and very professional manor. I am very satisfied with my choice of Veterans United.
Working with Veterans United took all the stress out of first-time home buying. I never once felt lost or unsure about the process.
Great job throughout the loan process. Thank you all.
Our team of Aaron Rand and Kelly were awesome! They helped us through the process and answered and questions we had quickly and thoroughly. I’m so happy we chose Veterans United.
My experience with VU(Veterans United) has been outstandingly memorable. The team I had was aggressive at securing my loan and with the following up process. Without them I would still be in the process of buying a home.
Veterans United staffing understand your need in a time of buying a home or refinancing a home. They answer all your questions, that response your your phone messages the same or next day. They keep in communication with you either by phone or e-mail. Very professinal people, very nice and friendly always asking if you need anything else or have any questions.
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This may be a bit long but how do you say thanks for a job well done with only a few sentences. Kyle Gardner, loan specialist, and team was great with getting me past a few hurdles during the home buying process. Near the end, I had got tired and worn out (out of town family issues) and was willing to lose everything. Hats off to Kyle for calmly talking to me and getting me to realize that my long awaited dream was just moments away.Wow real estate agent Steven Halen is one of a kind. From the beginning, driving out to show me houses to the end where I'm now a home owner Steven has been remarkable. Yes he did have to get this older man refocused and determined, but he never gave up on my dream. I need to explain. I was being pressured to return home to help mom and brother with their health issues. After driving the 1500 miles, in 2 days Steven finally talked after I had been home for 3 days. I was tired from no sleep and wore out from the family demands. His conversation and approach to what I was dealing with ignited my "never quit" mentality. It's surprising how the sun does shine when you get the worlds problems off your shoulders. Thanks again Mr. Steven Halen for your patience and understandingSumming my feelings, when I complete my entry and exit sayings, which will be above the front door, somehow I will include Veterans United, Steven and Kyle in the design to forever show my gratitude.
If you're buying a home this is your team .
The loan team is very responsive and answered every question quickly! They acted as fast as we did during the process.
My experience with Veterans United was fantastic. The process was easy and exciting. Because every time you upload whatever they are asking for, you are one step closer to closing. Thank you Veterans United for making our dreams come true in such a timely manner. Thank you Bobby and team. Elaine P
Very pleased with how smoothly this went. Nicole always responded to my questions or concerns within minutes via text, email, or phone.
