Don’t recommend VA loan in the future especially with 20% down payment
Response from Veterans United
Hi Eunhee,
Thanks for sharing your feedback. I'm really sorry to hear that your experience with the VA loan process was disappointing, especially with a significant down payment like 20%. We aim to make the homebuying journey as smooth as possible for all our borrowers, and it sounds like we fell short in your case.
I'd love to understand more about what happened and see how we can make things right. Could you reach out to our Client Advocate team? You can contact us at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime, and we'll get back to you as soon as we can.
Sincerely,
Claire S., Client Relations Manager
Great customer support from start to finish. Everyone on the team was available and helped answer all our questions quickly!
I loved the app and having the to do list. It made the process way less confusing for a first time home buyer who didn’t know what to expect with anything. I think the t shirt is cute too, I wasn’t expecting it and it adds a nice touch to the experience! VU made this process less stressful for me!
Overall great experience. Everyone that helped us were very friendly. They made the experience smooth and stress free.
After tons of research and reviews, I was hesitant to go with VU, but after using them for the purchase of my first home I would recommend them, they know what they are doing!
The entire team was a pleasure to work with. They made this process extremely easy and everything went really great. Thanks again!
I have worked with veterans united two different times and each time it has been a painless great experience.My loan officer and his team as well as my realtor and concierge all worked together and communicated well. I will always refer Veterans United to friends and family!
Thank you Veterans United for a smooth transition into my new home. Truly exceptional service!
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Y'all were great. A little (a lot) aggressive at first when I did the initial google click out of curiousity hahaha... but hey! I'm glad I did go through with getting the pre-approval letter prep'd and ready to go. When my wife and I decided we were going to get out of our current lease and buy something for the money we were already spending... plus considering how quickly decent houses sell here in the National Capital Region... I had the letter immediately available and we were able to make an offer the literally same day after viewing our current home. It was worth it. On a final note, we really liked the gift box for our dog Milkshake. She loves the treats and toys! Thanks again!
As I said above, the team was great! The support was outstanding! And I'd recommend them at any time and anywhere!
Keep up the great work, you all are fantastic. I'll absolutely recommend Veterans United to any vet I talk to
The best team to work with
