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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

418,685

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 418,685 unfiltered, unedited reviews

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4.5 out of 5 Stars
Would Recommend
headshot image of Joshua Salicco

Loan Officer: Joshua Salicco

NMLS# 1048961

4.5 out of 5 Stars
Would Recommend
headshot image of Mystle Ward

Loan Officer: Mystle Ward

NMLS# 1698291

5 out of 5 Stars
Would Recommend
headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

5 out of 5 Stars
Would Recommend
headshot image of Bob Doran

Branch Manager: Bob Doran

NMLS# 1546500

2.5 out of 5 Stars

Don’t recommend VA loan in the future especially with 20% down payment

Response from Veterans United

Hi Eunhee,

Thanks for sharing your feedback. I'm really sorry to hear that your experience with the VA loan process was disappointing, especially with a significant down payment like 20%. We aim to make the homebuying journey as smooth as possible for all our borrowers, and it sounds like we fell short in your case.

I'd love to understand more about what happened and see how we can make things right. Could you reach out to our Client Advocate team? You can contact us at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime, and we'll get back to you as soon as we can.

Sincerely,
Claire S., Client Relations Manager

4.5 out of 5 Stars
Would Recommend

Great customer support from start to finish. Everyone on the team was available and helped answer all our questions quickly!

headshot image of Matthew Czerwonka

Loan Officer: Matthew Czerwonka

NMLS# 1073284

5 out of 5 Stars
Would Recommend
headshot image of Anne Kuster

Loan Officer: Anne Kuster

NMLS# 1068788

5 out of 5 Stars
Would Recommend
headshot image of John Golobic

Loan Officer: John Golobic

NMLS# 2184489

5 out of 5 Stars
Would Recommend

I loved the app and having the to do list. It made the process way less confusing for a first time home buyer who didn’t know what to expect with anything. I think the t shirt is cute too, I wasn’t expecting it and it adds a nice touch to the experience! VU made this process less stressful for me!

headshot image of Samuel Schroeder

Loan Officer: Samuel Schroeder

NMLS# 2172178

5 out of 5 Stars
Would Recommend
headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
Would Recommend

Overall great experience. Everyone that helped us were very friendly. They made the experience smooth and stress free.

headshot image of Solibel H. Ramos

Branch Manager: Solibel H. Ramos

NMLS# 110667

5 out of 5 Stars
Would Recommend

After tons of research and reviews, I was hesitant to go with VU, but after using them for the purchase of my first home I would recommend them, they know what they are doing!

headshot image of Neil Hansen

Loan Officer: Neil Hansen

NMLS# 1766788

5 out of 5 Stars
Would Recommend
headshot image of Carl Thomas

Loan Officer: Carl Thomas

NMLS# 1030850

5 out of 5 Stars
Would Recommend
headshot image of Kendall Haun

Loan Officer: Kendall Haun

NMLS# 1708656

5 out of 5 Stars
Would Recommend

The entire team was a pleasure to work with. They made this process extremely easy and everything went really great. Thanks again!

headshot image of Todd Keicher

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
Would Recommend
headshot image of Hank Warren

Loan Officer: Hank Warren

NMLS# 2048891

5 out of 5 Stars
Would Recommend
headshot image of Casey Schaedel

Loan Officer: Casey Schaedel

NMLS# 2084574

5 out of 5 Stars
Would Recommend
headshot image of Mason Maddox

Loan Officer: Mason Maddox

NMLS# 314123

5 out of 5 Stars
Would Recommend

I have worked with veterans united two different times and each time it has been a painless great experience.My loan officer and his team as well as my realtor and concierge all worked together and communicated well. I will always refer Veterans United to friends and family!

headshot image of Evan Mehuys

Loan Officer: Evan Mehuys

NMLS# 1894622

5 out of 5 Stars
Would Recommend

Thank you Veterans United for a smooth transition into my new home. Truly exceptional service!

headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

4.5 out of 5 Stars
Would Recommend
headshot image of Brian Nelson

Loan Officer: Brian Nelson

NMLS# 1181150

5 out of 5 Stars
Would Recommend
headshot image of Amy Carder

Loan Officer: Amy Carder

NMLS# 1925297

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5 out of 5 Stars
Would Recommend

Y'all were great. A little (a lot) aggressive at first when I did the initial google click out of curiousity hahaha... but hey! I'm glad I did go through with getting the pre-approval letter prep'd and ready to go. When my wife and I decided we were going to get out of our current lease and buy something for the money we were already spending... plus considering how quickly decent houses sell here in the National Capital Region... I had the letter immediately available and we were able to make an offer the literally same day after viewing our current home. It was worth it. On a final note, we really liked the gift box for our dog Milkshake. She loves the treats and toys! Thanks again!

headshot image of Dean Crippen

Loan Officer: Dean Crippen

NMLS# 1968112

4.5 out of 5 Stars
Would Recommend
headshot image of Amber Brown

Loan Officer: Amber Brown

NMLS# 1137822

4 out of 5 Stars
Would Recommend
headshot image of Haley Craig

Loan Officer: Haley Craig

NMLS# 2328461

5 out of 5 Stars
Would Recommend
headshot image of Karol Hart

Senior Loan Officer: Karol Hart

NMLS# 1202012

5 out of 5 Stars
Would Recommend

As I said above, the team was great! The support was outstanding! And I'd recommend them at any time and anywhere!

headshot image of Wendy Pulliam

Loan Officer: Wendy Pulliam

NMLS# 1200036

5 out of 5 Stars
Would Recommend

Keep up the great work, you all are fantastic. I'll absolutely recommend Veterans United to any vet I talk to

headshot image of John Lyman

Loan Officer: John Lyman

NMLS# 47945

5 out of 5 Stars
Would Recommend
headshot image of Michelle Westbrook

Loan Officer: Michelle Westbrook

NMLS# 1973185

5 out of 5 Stars
Would Recommend

The best team to work with

headshot image of Shea Mankin

Loan Officer: Shea Mankin

NMLS# 1455338

More Reviews

See all 418,685 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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