We loved working with Veterans United Home Loans! Everything was explained in such detail that I felt like an absolute pro doing the paperwork! Highly highly recommend them to anyone who wants to have the confidence that they are getting best rates on the market. They answered any and all questions I had the whole time. And I felt like they had my best interest in mind!
They make the process seem so easy and are always there to answer any questions.
I am happy to have worked with Veterans United with my refinancing.
See#1
Mike is awesome in every aspect of buying and refinancing our home! I would highly recommend him in a heartbeat!!!!
joe Peterson outstanding you will always be happy working with joe every one should be like him with customers and thankyou makita as well
The interface of the website is very simple to navigate and leaves no room to get lost. The way your loan is planned out is very transparent and leaves very little questions unanswered. You get immediate updates from the website on any new items, tasks, or documents that need to be signed - this makes urgent items especially easy to know about. This was my second home loan through Veterans United. The quality and caliber of people that helped me through each one was top notch. if I asked a question that my loan officer didn't know, he didn't tell me "I don't know" or have me find it in the paperwork myself. He always gave the best response, "I'll get that information for you and message you about it as soon as I find it." My experience with Veterans United tells me that they are committed to you as well as committed to doing the job right.
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Veterans United made purchasing my home such a seem less and easy task. Especially during the COVID-19 pandemic, they made sure to get my loan approved and processed in such a quick turnaround which allowed me to move into my new home. Derek, my loan specialist was such an amazing help through everything and did not hesitate to answer any questions or concerns I had throughout the process. Thank you Veterans United for making my home buying experience less stressful during this difficult time.
Loan process was fine until we got to underwriting and title. New requirements seemed to come up every few days which delayed the closing as well as increasing closing costs. For example, lender was not aware there was a well on the property and required a well inspection (understandable circumstances). However, they could not tell us which water tests needed to be done. This was 2 weeks before closing, we had the well tested, had to expedite it (more out of pocket costs) and test for organisms as the lender could not identify the needs of the test. Despite the last-minute requirements, we were very proactive and meet all requirements upon notice.
Unfortunately, it seems they were doing their best to try and disqualify us from refinancing. For example, just before closing a requirement for getting documentation from Tesl,a our solar panel company, to provide documentation. My husband called Tesla and let them know what was needed and they provided the documents swiftly, of course at an additional fee. Whereas it took 3 days for underwriting to call and ask for the same documentation. It seemed like there was an invented delay at every whim. I will not go through this company again for finance or refinance. The only reason we stayed is because we had no other option, as closing took so long it would have been almost impossible to get another lender in time and at the rate we were looking for.
The point of the refinance was to get money out to upgrade our home. When we purchased our home in 2016 it took less than 4 weeks to close whereas with VU it took just over seven weeks. The whole process was very stressful and unnecessary.
Response from Veterans United
Enrique, Thank you for sending back this honest feedback on your loan. We do understand that the underwriting process can be at times very stressful and tedious. We would like to express that frustration by letting you know that our underwriting team is very knowledgeable and have to be very thorough. The team goes through all conditions and regulations to provide our clients with the best product for them. this ensures the client has a fantastic loan for the future. We thank you for your service and thank you for choosing Veterans United
Veterans United has been very good with my initial loan and refinance! Samantha and her team are the best!!!!
Philicia Pringle & Krystal were a pleasure to work with through out my process!! They both were amazing!!
