This is the third loan I've done with Veteran's United. Each time the experience has been very smooth and each time I've closed earlier than anticipated.
We worked with Mrs. Heather Damer, and I can't imagine anyone being more efficient, effective, thorough, personable and being a positive face/image for Veterans United. It should be noted that this is the second time we worked with Mrs. Damer, because she is just that good, and is supported by a wonderful team that is supported by positive the business practices and prices of Veterans United.
We felt the documentation required for our hand-written pay stubs was ridiculous. My husband has had the same job since 1991, and he is part owner. The company only has 3 employees who aren't contracted and hand-written pay stubs are what the company has used since 1982.
Outstanding service, and very professional. It made it such an easy process. Very grateful for having Carl and Jason as my agents.
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Ashley and her team were amazing.
Like with anything else in life, the first step in the process seemed somewhat overwhelming. This was mostly because of the unfamiliarity of all the requests made for needed items going back and forth to fulfill the approval process. Some of these items where information regarding past actions/activities taken by the borrower which seemed a bit repetitive. Nonetheless, once it became apparent that the end was near, everything was summed-up as just another experience!
Kyle was not just helpful and professional, he was patient and understanding. Kyle and his team are a credit to Veterans United. I’ve already recommended his service to a friend.
Amazing Team! Kara, and DJ have been phenomenal! Couldn’t ask for a better team!
This experience was terrible. In the future, I will be utilizing USAA or any other institution that completes VA home loans. Issues such as missed interest rates due to lack of communication or laziness to incorrect paperwork as well as the having to rush to get last minute documentation on a holiday weekend after specifically asking multiple times if there was anything else that I needed to complete. Buying a home is stressful enough, but this experience was unbelievable. I will not be considering purchasing a home with Veterans United ever again.
Response from Veterans United
Hello Daniel, we want to thank you for providing this information to our team so that we may look further into your experience. We respect your freedom to select a service provider that meets your expectations, and we are sorry that we may not have earned the opportunity to serve you in the future. Your comments are valuable. If you would like to discuss any of these topics in greater detail, then please contact one of our Client Advocate team members.
Nick was great to work with & always very knowledgeable. Helpful in every step of our adventure. This was our 2nd home purchase & both times were excellent
exceptional staff
Nathan Jackson and the rest of the team are absolutely outstanding. Veterans United has the best people on their staff and really goes out of the way to make the process as easy and understandable as possible. I am truly impressed with the effort that was put in to making sure that I understood what was happening each step of the way. I could not be happier with the service I have received in both the original purchase and with the refinancing. I would recommend Veterans United to absolutely every veteran interested in a VA Home loan.
