Excellent buying experience. Jake Jones was my loan officer and he made the process super easy and communicated on an extremely high level. If you are looking to buy and use your VA benefits this is the place to go. I would definitely use their service again.
The automated VU system was very user friendly but made me feel disconnected from speaking to real people and raising my comfort level during such a major transaction. I would also recommend VU reach out to the Veteran occasionally to ask how things are going along the way. This entire event was a nightmare and not once did someone reach out to see how things are going...until now.
Response from Veterans United
Irene, we are aware that certain aspects of the loan process benefit from exceptional attention to detail by all those involved. Thank you for sharing your voice and for bringing this to our attention. Your comments allow our Client Advocate team to research further for learning opportunities. We are always looking for ways to prevent issues and create an outstanding customer experience. If you wish to connect with us further, please do not hesitate to reach out for support.
This has made life hopefully easier in many ways. Hopefully, we can get a nice extended trailer as well, but the issue would be it having a very long 'haul' way [bah dum tiss].As stated before, both personnel I worked with were a pleasure. They reflect great values upon Veterans United....and even before that, depending on the elevator in my older high rise was just not so...'uplifting' when it was broken [ba dum tiss].
Working with my loan team has been great! After my offer was accepted on my future home, Nicole and Jayme worked extremely hard to reach the closing deadline, which came super fast! With this being my first home, these two made the process incredibly easy. 10/10 for sure!
To be honest I was nervous and scared about buying my first home. But speaking with Veterans United Home Loan made me feel more comfortable. They assured me that they had the best intentions for me. I had a great experience with them and I’ll definitely recommend them to my other brothers and sisters in the arms service.
Great team of professionals. They always kept us informed of the various stages. They made refinancing a smooth process.
Overall the entire process was made to be very easy and stress free which was great! Very easy as a first time home buyer!
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We have use VU for purchase and a refinance and have nothing but great things to say. They are quick to answer question, signing documents is an easy process, and I was able to look online to see that status of the process. Highly recommend using them.
I highly recommended Veterans to my colleagues and any future homeowners. As a first time homebuyer and a Registered Nurse, I never felt overwhelmed. My loan Specialist, gives you a detailed explanation; and a to do list step by step to complete the loan process. Always available for clarifications.
Chris and his team made this experience so easy!
Veterans United is an unbelievable advocate for veterans during the home buying process. The quality of the representation that we received was 10 out of 10.We honestly were concerned that we were not going to be able to buy the house we wanted, but through all of their input, Credit Services, and guidance not only did we get the house of our dreams, we got it for an amount that we could afford. We actually saved almost $100 a month from what our rent was costing.The number one, "Area for improvement" in their process, is that more veterans need to be made aware that Veterans United exist and can get them into a house with the least amount of pain and the most amount of support humanly possible.Notably, the "To Do" checklist and notification processes, and Paperless Electronics filing, electronic signatures and other Technologies dramatically reduce the amount of time, and stress that the home-buying process caused for us versus out last home purchase.I wish we would have known about Veterans United for our first house. What a world of difference!Particular thanks Matt E., Lynn, and the entire Veterans United team!
