I am not recommending Veterans United as a lender. Having gone through this nightmare, I would definitely have chosen one of the other two lenders that I had applications with. If you are considering buying a vacation or second home, be aware that their underwriting considers it an investment property if you rent it just one time. The rates are higher as well as the closing costs. To me it’s just a way for them to make more money but they will argue that. Communication was slow and we were stressed throughout the process. Being a 15 year military veteran didn’t seem like it made any difference.
Response from Veterans United
Steve, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. We are dedicated to making clear requests and assisting customers in providing documentation that is necessary for loan approval. Within that, we are held to the VA guidelines to move forward on the VA loan and we understand that this can be cumbersome and stressful as well. We thank you for your service and thank you for choosing Veterans United.
Veterans United has assisted my home buying and refinancing needs on multiple occasions. I recommend them to my fellow veterans and I believe that their outcome will be as simple and seamless as mine was. Veterans United is truly an advocate to all veterans in search of a home purchase or the refinance of their current home.
There are no better lenders than Veterans United when it comes to VA home loan funding! Our experience with them was far better than that provided by previous lenders. Keep up the great work and we look forward to our next chance to work with you!
We really enjoyed our home buying experience with Veterans United. Everyone we spoke with during the process, was very professional and helpful. I would definitely recommend Veterans United to any veteran looking to buy a home.
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VU is a good way to go if your using va loan. Its a good company. They find an excellent local relator that is knowledgable. VU explains the process going through and they keep intouch making sure everything is ok. They show that they actually care.
I would highly recommend going with a VA loan and using the team we had!
Overall good experience with our loan specialist. He was always available.
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See comments in 1 above.
Perhaps your underwriting is comparable to others, wherein I’d have experienced similar had I gone somewhere else. But that’s not the same experience I recently had in January. No the same amount of loan value either but still.But I’ve vowed I will never go through this kind of process again. Never.I may be wrong in this but if there is a next time, my chosen lender will detail the process in advance before I begin the process. I play Monopoly by the established rules and don’t like it when players seek to change or insert new rules amid game.
Response from Veterans United
Brett, we appreciate your honest feedback and we are glad that your experience with the Loan Officer and Realtor was positive. Our Client Advocate team is here for you to help ensure an outstanding customer service experience, and we invite you to connect with us further. We understand that the underwriting process did not meet your expectations. The mortgage process can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. The underwriting process serves to protect the integrity of our industry and families who might otherwise fall into financial hardship. Thank you for giving us the opportunity to serve you, and we hope you enjoy your new home!
