Veterans United made the entire refinance process very easy .Cilla Conrow was great to work with and very helpful . Much appreciated !
Veterans United is an excellent loan program for veterans. The loan process went as smoothly as possible even during the coronavirus pandemic with everyone having to work from home. A big shout-out to Matt, our loan specialist. He is excellent at his job and we are privileged to have been able to work with him and appreciate his professional and caring attitude.
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Sidney and Samantha, were great to work with and their communication through the process was outstanding!
Talk about mortgage/refinance simplified, you just need to agree to the rates they can get. Didn’t have anything to do on my end
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Veterans United is an excellent organization. They genuinely want to help Veterans get the very best advice and service in securing a VA loan.
There was some confusing portions when it came to the interest rate and how we got there. I think being up front about these things would be better. We had our discount applied for using a preferred realtor to the interest rate but this was not told until I pried about it enough. I also feel having the closing documents available to review less than 24 hours prior to meeting with the title company to sign them was not a reasonable amount of time if there were errors or things that were concerning. Luckily it checked out correctly however I feel this should have been available at least a few days prior to signing.I also had an issue with the perceived amount I was approved for and what was actually feesible. One week I was told 180k was our limit but that I would need to pay off the entirety of my debt to make that work. Them the next week I was bumped up to 200 and then told a house we put a 175k offer on would be really tight. This made it really hard to understand what I was actually working with and I wish the approval amount reflected what I could do feasibly better. Or at least communicated better.Overall the experience was interesting, certainly covid has made things complicated. I wasn't unhappy with the experience.
