When we first started out the loan process went smoothly however there were some inter-department conflicts and errors that affected the timing of this loan. I would not want anyone to go through that part but I will have to give credit to VU because in the end they made it work.
I do feel that Codi King is very inefficient. We are thankful for all that she has done, but we believe and feel that she can do better.
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I would never want anyone to go through what I went through from missing my closing time twice, to my closing number wrong 3 times while I’m at the closing table and I have to correct it. Terrible communication throughout the whole process. I reached out to Steve’s supervisor who did absolutely nothing. Just a bad ran organization.
Response from Veterans United
Daniel, your honest feedback is valuable and we thank you for sharing your voice with us. A member of our Client Advocate team has attempted to reach you directly. It is our goal to provide expert and reliable communication through a dedicated Loan Specialist. We invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United.
Veterans United made our first time home buying experience overall great! As new home buyers, we had a lot of questions that our whole team could answer! There was a lot of paper work needed but as soon as I gathered the paperwork, they moved the process along fast! We applied mid July and got approved within a couple weeks. What took the longest in the whole process was just trying to find our perfect home! We closed Sept 30. From start to finish was only around 2-3 months! I’d definitely recommend using Veterans United! We are so happy in our new home and want to say thanks to our loan team and Veterans United!
