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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

430,466

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

I do wish I would have been made aware of homes for hero’s program however loved the entire process

headshot image of Derek Flood-Lorber

Loan Officer: Derek Flood-Lorber

NMLS# 984493

5 out of 5 Stars
Would Recommend

Friendly staff, very patient and understanding. With you every step of the way.

headshot image of Eric Wessel

Loan Officer: Eric Wessel

NMLS# 673643

5 out of 5 Stars
Would Recommend

It was a great experience. Buying a home can be such a headache, but the process was very smooth with Veterans United.

headshot image of Rob Dycus

Loan Officer: Rob Dycus

NMLS# 1128622

5 out of 5 Stars
Would Recommend
headshot image of Lance Nilson

Loan Officer: Lance Nilson

NMLS# 1698422

5 out of 5 Stars
Would Recommend
headshot image of Jim High

Loan Officer: Jim High

NMLS# 1434955

4.5 out of 5 Stars
Would Recommend
headshot image of Ashleigh Quinn

Loan Officer: Ashleigh Quinn

NMLS# 342058

4 out of 5 Stars
Would Recommend
headshot image of Eric Wessel

Loan Officer: Eric Wessel

NMLS# 673643

5 out of 5 Stars
Would Recommend
headshot image of Lance Nilson

Loan Officer: Lance Nilson

NMLS# 1698422

0.5 out of 5 Stars

If you get Taylor Deppe and her team please request someone else, As she made my process take longer for whatever pleasure she got out of it. She kept requesting a tax exemption that could not have possibly existed untill I owned the home. She also said that if I do not receive this exemption I would not qualify for the home. Taylor Deppe and her team also made me pay for credit cards witch did not needed to be paid. She claimed it was a liability when it actually was not. To top it all off Taylor and her team including the boss himself Blake thought it would be funny to tell us that we would receive a little over 2300 to only find out later on that it was all owed to lawyers and other fees. They inconvenienced us to take out money orders to later find out they were not needed. And my favorite one Taylor Deppe let our inspection fortifications expire so I had to come out of pocket for that twice. Theses people are a nightmare

Response from Veterans United

We appreciate your comments Jhonathan. Providing forms to meet the VA guidelines can get frustrating, but the benefits of the VA loan far outweigh the additional steps for many Veterans. We will review your file to look for any steps we could have taken to improve your experience. Please contact our Client Advocate team if you have further information to provide.

5 out of 5 Stars
Would Recommend
headshot image of Gabriel Maldonado

Loan Officer: Gabriel Maldonado

NMLS# 1603442

5 out of 5 Stars
Would Recommend
headshot image of Rett Thompson

Loan Officer: Rett Thompson

NMLS# 1747762

4.5 out of 5 Stars
Would Recommend
headshot image of Joe Choi

Loan Officer: Joe Choi

NMLS# 34787

5 out of 5 Stars
Would Recommend

Scott responded quickly and helped get our loan closed in only 3 weeks. He made everything easy.

headshot image of Scott Houin

Loan Officer: Scott Houin

NMLS# 1245877

4 out of 5 Stars
Would Recommend
headshot image of George Eastergard

Loan Officer: George Eastergard

NMLS# 1446649

5 out of 5 Stars
Would Recommend
headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars
Would Recommend

Veterans United made my experience easy and painless. During the entire process my Loan Officer Adam always made me feel that I can call at anytime, and he made it easy for me through out the process. He also ensured that any questions that I could ask no matter what.

headshot image of Adam Campbell

Loan Officer: Adam Campbell

NMLS# 1517906

5 out of 5 Stars
Would Recommend
headshot image of Adam Craig

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
Would Recommend
headshot image of Zach Schmitt

Loan Officer: Zach Schmitt

NMLS# 1779174

5 out of 5 Stars
Would Recommend

The Veterans united team made our home buying experience as easy as it could be. Their web based system made the documentation process go as quick as possible. My team responded to any questions we had very promptly. This is an A+++ company with a very professional, very caring group.

headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

4.5 out of 5 Stars
Would Recommend

To any potential United Veteran customer, you are doing the right thing by entering into a loan with this organization. They are very professional and thorough in their work and can be relied upon to work in your best interest.

headshot image of Dan Davis

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
Would Recommend

This was my first experience with VA loans and Ben’s experience and expertise at Veterans United made the whole process extremely easy.

headshot image of Ben Blevins

Loan Officer: Ben Blevins

NMLS# 1783024

5 out of 5 Stars
Would Recommend
headshot image of Brandon Crites

Loan Officer: Brandon Crites

NMLS# 873136

5 out of 5 Stars
Would Recommend

Veterans United was a great company to work with. Being fresh out of the Army, and not knowing the processes of purchasing a home, VU took me from the very first phone call and walked me through the entire process. They made sure I understood every detail of my purchase. Do not let being not close to a main office make you nervous. Everything can be done online and it made my process go like a breeze! Samantha Rustemeyer was my loan specialist and I would recommend her to everyone!

headshot image of Samantha Rustemeyer

Loan Officer: Samantha Rustemeyer

NMLS# 1658101

4 out of 5 Stars
Would Recommend
headshot image of Dava Turk

Loan Officer: Dava Turk

NMLS# 1812721

2.5 out of 5 Stars

Bad experience.

Response from Veterans United

Hi Roger. We're sorry to hear you didn't enjoy your home buying experience. Please contact our dedicated Client Advocate team to discuss your experience. We want to continually raise our bar and provide the best experience for our Veterans.

5 out of 5 Stars
Would Recommend

This was my first time as a home buyer. I was pretty nervous about the whole process. Leanna and Justin made this process very smooth and easy. Most everything was done online and was super simple to get all documents uploaded. The team answered all my questions and the response time was quick. They always reassured my everything was going as planned and what I was doing was normal part of the process so I didn't worry there was a problem with my loan. I couldn't have asked for a better and easier experience. I highly recommend anyone who is qualified to use veterans united as your home loan lender you will not be disappointed.

headshot image of Leanna Moss

Loan Officer: Leanna Moss

NMLS# 1126212

5 out of 5 Stars

Fellow Veterans: The process of buying a home can be overwhelming. There is a lot to do. Veterans United has a great system to assist you in gathering your information and helps you stay organized. The process is much easier when they help you. They can answer all your questions and advise you on issues related to home purchasing. I think they are great and I give them a 10 out of 10. Give them a call if you are considering a home purchase.

headshot image of Donald Webber

Loan Officer: Donald Webber

NMLS# 892467

5 out of 5 Stars
Would Recommend

The Lee and Mark were professional and worked hard to give me 1/2 You have been sent a link to images so that you can verify all damage is marked with an X decal or add new photos for unmarked damage https://pos.uhaul.n best service on a short expense closing date. Mark had our best interest and provided a great APR rate with more closing credit than I could have imagined. Thank you VU and the staff that handled my file.

headshot image of Lee Sattler

Loan Officer: Lee Sattler

NMLS# 834004

5 out of 5 Stars
Would Recommend
headshot image of Joel Gigler

Loan Officer: Joel Gigler

NMLS# 983692

5 out of 5 Stars
Would Recommend

Very competitive rates with a thorough, easy to navigate experience.

headshot image of Matt LaTorre

Loan Officer: Matt LaTorre

NMLS# 1054084

More Reviews

See all 430,466 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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