We did close 04/24/2020 on our dream house but the experience to say the least was one we never want to go through again nor would we want any one else to go through. Our lending team was unprofessional, non collaborative, and so disconnected from our house buying experience. Most of the information we obtained about the VA process came from the FB pages of many veteran home buying programs and other outside sources not directly from our lending team. At some point during the process we experienced our loan officer (Jason) being rude, disrespectful and on many occasions he acted as if he were doing us a favor. He never built a rapport with us which made it hard for us to trust what he was telling us nor did it help us to believe that he did the best he could do with our loan. He never advocated for us in fact he wanted our realtor to withdraw our contract when we hit our first bump In the road (but Marilyn Mills believed in us and didn’t give up on us). I read on your(VU) FB page some of the experiences that people have had with their lending team especially their loan office but I am sad to say that was not our experience, no where near it. Maybe a little cultural sensitivity training could help or retraining course on professionalism. And it may help to remind oneself about why they chose to help Veterans obtain a home using their VA benefits.....
Response from Veterans United
Freddie, thank you for your detailed feedback, and for contacting our Client Advocate team. We remain available to answer any follow up questions or concerns you may have.
I had bought four houses during my 29 years career and Veterans United and the team that work with my wife and I had been my best experience on this process . From the beginning I had sone issues with my credit and Philip advice what matters to take care off, I followed his advice and today my family have the house of our dreams.
All I can really say is that all of these people made me feel important to them and treated my wife and I kind and with respect..
Veterans United was a great company to work with in purchasing our new home. Always available to help and guide. They made the very stressful process of our home buy a lot easier. I'm grateful we decided to use them as our mortgage loan company. I would highly recommend them to anyone looking to buy with a VA loan. Can't go wrong with VU!
I was surprised to find out every one of our realtor clients had a different loan officer. Seems like those should be done by region or something so that the loan officers know the area.
Andy Strubel and Brandon Levy are the best and most professional people to work with. Such a great experience using Veterans United once again!!
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This refinancing of my home loan with Veterans United was an easy transaction.Awesome
