Everyone was extremely nice throughout the whole process. I was a first-time buyer so they made it very easy.
The process was slightly long but Mr. Greg and Ms Brittany was very helpful 👌 with the process of getting everything signed and delivered 👏. BRAVO ZULU to them both. Thanks for caring fir my support.
Kevin and his team are absolutely amazing!!!! I am beyond ecstatic and pleased with the absolute professional and personal service they provided. They all made my feel as if I was their only customer. I can't say enough good!!!!!!
Veterans United Was absolutely amazing from start to finish. When we first applied for this loan we weren’t quite there yet with our credit. Instead of being told no like we were several times in the past with other lenders, vets United Went above and Beyond and put us in contact with our credit consultant Charlie. He told us exactly what we needed to do in order to get our credit where it needed to be and within no time we were ready to talk to our loan officer! Darin was amazing And also went above and beyond to get us preapproved and helped us through the entire loan process. Morgan was our Loan coordinator and she was absolutely amazing! She answered every single one of our questions on a day-to-day basis And made this entire process smooth and very stress free! Kohlie was Our concierge she was very informative and very friendly! We are very grateful for our entire loan team. Veterans United made my Husband and I feel so appreciated for his service. I would absolutely recommend veterans United to any veteran looking to buy a home! We will absolutely be passing on the word to friends! Thank you so much Veterans United, for making our home owning dreams become a reality!
Outstanding refinance experience with Veterans United. Lily was incredible from day one-clear, responsive, and made the entire process easy and stress-free. She kept everything on track and explained each step in a way that built real confidence. Sara was also fantastic, ensuring the closing went smoothly with no surprises. Professional, supportive, and efficient from start to finish. I would absolutely recommend Veterans United to any veteran considering a refinance.
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My experience as a first time home buyer was absolutely wonderful! No matter when I had questions, Jake McQuitty took care of us. Regardless of the complexity. He not only gave us answers but never wasted an opportunity to educate my wife and I on the home buying process and requirements. We kept the questions coming and he was patient enough to walk us through every step of the process. We are a military family and had to be uprooted and in a home in 30 days. My wife and I went from choosing a home to being clear to close in under 12 days and all of the credit goes to Jake and his rapid assistance. There is no way we make it to closing day without his guidance.
As mentioned above in my initial write up - here is my review thank you VU for being such an outstanding company/organization. All realtors love working with you all, and most sellers that never heard of you, loved you once it was all over and deal was over and completed. Hannah Liebhart and her entire team , Lauren Sprague, Emily Gandy, Kole Berry, and others I am sure behind the scene, did an outstanding job again....what a team effort.Precise execution of loan processing, and all upstream and downstream processes. This is my 4th and FINAL home, we finally got the dream home we always wanted. I will forever keep VU near and dear to my heart!Signed, Paul S. United States Navy Veteran, RM5, JC:2318
My first experience with VU was phenomenal. My second loan experience with them was a bit of a let down. They charged me fees on things that I don't think they should have. All of the small fees add up. When someone is buying a home, they need to save as much as possible. There are way too many unnecessary fees, perhaps VU could downsize its unnecessary personnel and programs, and that would allow it to cut out some of the fees.
Response from Veterans United
Hi Clint,
It means a lot to hear that your first experience with us was phenomenal, which makes it even more disappointing to learn that your second loan did not live up to that standard. I understand how frustrating it can feel when costs add up, especially when you’re trying to be as financially prepared as possible during a home purchase.
Concerns about fees are important. You should always feel clear about what you’re being charged for and why. While many costs in a mortgage transaction are standard or third-party related, that does not lessen the impact they have on you. If anything felt unnecessary or insufficiently explained, that’s something I would want to review.
I’d appreciate the opportunity to take a closer look at your loan details and walk through your concerns with you directly. When you’re ready, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll respond the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Stay calm and just let the process work it will be over sooner than you think
From my first phone call through closing, my team was courteous, professional, very timely and always trying their best to fulfill my needs. They succeeded 100%! I would highly recommend this team and this company to anyone. They were the best!
Ryan Stoll and Kyle Walker were my team through this loan process and we couldn’t have had a better team!! Veterans United was definitely the way to go!
A Huge thanks to Ryan and Kyle!
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Everyone was super helpful and answered all my questions and concerns
Great company to work with. Their online system was second to none and it ensured that things were done on time. These Keys are all OURS!! Thanks Again Veterans United, this is our second purchase with you. It gets better each time!
My loan officer was outstanding. Very satisfied with the experience.
