Great team
First time buying my home. Fast and smooth. Down to every detail. Would 100% recommend! Thank you Veterans United!
Cole was timely, efficient, professional, and knowledgable. He took the time to answer every question I had to the best of his ability/knowledge and was patient with me despite my many questions/lack of knowledge. I would 100% recommend Cole to my own family and friends.
This was my second time purchasing a home with Veterans United and as the first, the whole process was seamless, quick, and easy. My whole team was supportive from the start to the very end. They were communicative and answered all of my questions in a timely manner. I really appreciate VU and thank them for securing our home.
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Cameron, Blair, and Adrienne were so easy to work with! They answered any questions or concerns I had very quickly and made the entire process so quick and easy!
Everyone was so helpful. It was a smooth process. Thank you so much.
My whole team Meghan,Desi,Carter and Sharon did a amazing job I would highly recommend this team to anyone
Great team of people to work with . Everyone was extremely helpful and kind. Highly recommend if you’re buying a new home. Thank you to everyone on Ross’s team.
Unfortunately there are to many things that went wrong for me to type them all out. In the end I would not recommend and nor will I choose to use Veterans United again in the future.
Response from Veterans United
Hi Shaun,
I’m sorry to hear there were so many frustrations throughout your experience that you wouldn’t recommend Veterans United or consider us in the future. I’d appreciate the opportunity to better understand where things went wrong. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
This was the best experience I could’ve ever dreamed for the team was on top of everything keeping us in the loop and making sure nothing fell through the cracks the attention to detail. The due diligence of the team is so amazing. I don’t have words that can encompass my gratitude and my satisfaction level. Thank you so much for being the ultimate professionals that you are 10 out of 10.
These people are an absolute godsend.They made this whole purchase thing is easy as it could possibly be really.Truly caring people , I am beyond grateful
The team working on my loan was excellent. However the selling agent was not so helpful. I felt she was only wanting a fast commission and wasn’t concerned on my needs for the closing. The house was not cleaned per concession contract cleaned empty swept. I had to haul off a lot of trash and items they left. I only met the agent 2 times for a 10 minute look at the beginning showing and final walk through. She assured me the house would be professionally cleaned by seller. The house was dirty and I had to search for the keys in the house. She didn’t even reply to my msgs about the key hand over or about the housing being filthy dirty.
Response from Veterans United
HI Jeffery,
I’m glad to hear you had an excellent experience with your loan team, but I’m sorry the rest of your homebuying experience left you disappointed. Moving into a home that wasn’t in the condition you expected, along with difficulties getting answers about the keys and final details, understandably added frustration to an important day.
I’d appreciate the opportunity to learn more about what happened. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Veterans United couldn't have made it any easier
My Veterans United team was amazing. Everyone was extremely helpful and made the process easier than expected.
Professional, helped out through the entire loan process. Great service
My only complaint about this whole process is the title company. They caused a major delay and caused us to have to have the pest inspection done twice and pay for it a second time. We did get refunded $129 of $$155 fee that we paid the second time which I’m very thankful for but for something that should have taken a month to six weeks took just a little over three months. Overall, I’m very happy with veterans United and how the whole process went from beginning to close.
