I have purchased 7 homes using my VA benefit. Veterans United has been, by far, my worst experience. It started off fine with Asli as she worked on my pre-approval. She got my pre-approval letter to me very quickly. Shortly thereafter, Asli was no longer working on my loan and Nathaniel took over the handling of my loan process. It truly seemed as though he had never been involved in the VA loan process, and that I was a guinea pig. There was nothing proactive about the process. Everything was a last minute requirement for some new document, up to and including, the morning of closing. I was asked for the same documents on several occasions, even though I had already uploaded them into the VU system. This entire process has been so mentally and emotionally fatiguing that I don’t want to think about it any more.
Response from Veterans United
Jeffery, Thank you for this feedback. We understand how the home buying process can get stressful, While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service.
Veteran’s United has now been my lender twice for home purchase and each time it’s easy and smooth!!! Thank you VU!!!
Shannon and his team were awesome all the way through. We even had some surgeries and heart attacks to deal with and they were there the whole way. I have already and will continue to pass on his name and number. A huge hats off to him and his team. Thank you so much.
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Outstanding team. Can’t go wrong with them.
Veterans United was truly beat choice I’ve ever made. Without them I may not have gotten into this my dream home
Overall amazing experience. First time buyer and I had very little idea on how the VA worked and they held my hand all the way. It was super easy to call for easy question. I never felt unwelcomed and I've already was telling my friends about them before I even closed.
Very smooth process overall!
I’ll recommend veterans United for any veteran that needs help acquiring a home loan Shane Miranda’s Loan Team was very professional They worked on the weekends in the very early hours of the morning to get the paperwork finished so that I will close on time and on the day that they said
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When I was looking for a home loan I picked Veterans United because I hoped that they would help me get a VA loan. I was apprehensive at first because I knew nothing about them.
When I was looking for a home loan I picked veterans United because I hoped that they would help me get a VA loan. I was apprehensive at first because I knew nothing about them.Turned out to be one of the best choices I ever made. They got me a great percentage rate and had all of my papers to the title company a week before closing which is rare.I would recommend this company 100 times over.
Veterans United Home Loans made purchasing our new house less complicated and they were by our side most of the way. Appreciate VUA and all that they did for us.
We had a very smooth loan experience at Veterans United. Our loan specialist, Lindsey James, was helpful and professional in every way. We highly recommend this company for your loan servicing needs. They are careful, reliable, and efficient.
I would recommend Veterans United to any veteran considering buying a home.
Veterans United, all-in-all, was so good to us. They helped us become homeowners, and were incredibly patient with us. I highly recommend potential homebuyers to work with Veterans United. You won't regret it.
I'm thrilled that I used Veterans United to help me purchase my new home!
