Thank you, Veterans United, for the wonderful service you provide veterans and active military families, and making the home-buying process a truly phenomenal experience! Thank you for the knowledge you all share and for the informative videos that are available on your very user-friendly web portal. This has been the best process ever! You all have made it even easier than buying a car! Wishing you continued success as you serve the military family.
Excellent
Awesome experience.They know their stuff and have a great culture there!Super grateful that I choose Veterans United!
I had a great experience with Veterans United, and I think having a great loan officer was the key to my having such a great experience. The client must be able to trust the people that he or she works with, because during the loan process, the communication and trust of the client and his or her loan officer is what makes the house buying journey a success. Thanks Veteran United!
If I ever find myself in the market for a home loan or a refinance, I will only go with Veterans United and if possible with Chris Holdman as my loan specialist.
Our home closing was delayed but only due to water testing, nothing on the side of our mortgage. They were awesome the whole time
I'm so glad that as a first time home buyer, I have such a great team helping through out the whole process. Thank you all for everything!
This was a very hard endeavor for us. We were unable to get clear answers and at one point and time, our file was mixed with another client's file. Hence, we were asked to send paperwork that did not pertain to us. Although we answered quite a few questions in the beginning, the team did not seem to know us, at all. We did close on a house but, it was not as smooth as we would have liked.
Response from Veterans United
James, With some additional requests often create additional stress, and we apologize that your experience was negatively impacted. We are glad that you are a new homeowner and we want to reassure you that your comments will be used to help future clients. It is our goal to prevent a similar experience and continue to hold ourselves accountable for outstanding customer service. Thank you for choosing Veterans United and thank you for your service.
We ran into situations were we where apparently taking longer then normal to find a house and once we did some of our paperwork became outdated that was kind of a inconvenient and I feel actually delayed my closing date that was a problem we worked through but wasn't the best situation for myself and my wife. We asked for the closing to be expedited but was told they didn't have enough time. I feel everyone did an outstandingly good job and I would recommend Nichole and her team they answered a lot of questions she even called us on her own time to answer questions. I like the one stop shop you can get Everything at one place I took advantage of the provided Realitor and the recommended insurance.
