Over the past nearly 50 years of being self-employed working with banks, leasing companies and credit card companies, I've never been put through a process such as what it took to do this mortgage through Veterans United. In the end, it got done and the final objective was accomplished. When asked above would I recommend Veterans United to a friend or relative I said yes, but it's a qualified yes. I would also tell others to also look carefully at what other lenders can do. Do the Due Diligence and compare. Of course, the better question is would I work with Veterans United again (or any VA loan packager for that matter) and my response would be "maybe." I would first talk to my bank and then compare. I didn't do that here to the degree I should have. My assumption was the VU/VA program being designed to help veterans would be better than what my bank could/would do. I don't now know if that is true or not.
I highly recommend Veterans United to any veteran looking to purchase or refinance. They truly care about each client!
Working with Veterans United open my eyes on the legalities that have to go through purchasing my first home. The myVU account was very user friendly wherein I was able to see what had to be done and see the progress if these items were pending or completed. Overall, it was a great experience working with Veterans United and now I have a place to call home and not wasting my money on rent, but instead on real estate that I could potentially sell in the future. Thank you Veterans United!
I wish I had used Veterans United for my previous purchases because the whole process from application to closing was handled efficiently and effortlessly!
Excellent team.
This process was much smoother than my previous home purchase with a different lender three years ago. The team ensured that the transition was seamless and our needs were met. They made a solid first impression with a phone call during what I thought was after hours on a Sunday evening. They remained engaged throughout the process and worked to achieve closing requirements within our timeline.
We loved working with Veterns United and Katie. They answered all our questions and made the process easy and fast. Thank you so much!
Between Jimmy and his team and Ricki Lynn Cook our realtor, it was made easy and we had a great experience for our first time buying.Thank you again,Andrew Ellis
It is a no brainer to choose Veterans United to finance your VA loan purchase. The website has tons of information and our specialist Nate Reeves made the experience less stressful. There was no question too big or small, Nate answered them all quickly and professionally. Thank you Veterans United!
VU is awesome! They will support you through your home buying journey and they uphold all the values that we as veterans hold close. They back you up and stay with you all the way through.
Jean and I would just want to thank everyone for their HARD WORK it was a PLEASURE to be with an OUTSTANDING GROUP OF PEOPLE THAT REALLY CARE ABOUT YOUR WELL BEING. MAY GOD CONTINUE TO SHINE HIS BLESSINGS ON EACH AND EVERY ONE OF YOU
As a first time home buyer, I was a little nervous about the whole process. Working with Veterans United was the easiest part of our experience. I would highly recommend Veterans United and our representative Heather Damer. Their whole team was attentive, patient, and professional. I couldn’t have asked for a better loan company to work with us in getting our first home.
As first time home buyers, purchasing long distance, this should’ve been a stressful experience. But it was the exact opposite and we could not be more satisfied. We would give Matt an 11/10 rating if we could!
I will not stop talking about how bad Kevin Reichert, not only was 2 phone calls over a 4 day period "a lot" for him to deal with in closing my loan, but he left my wife in tears over what should have been a simple question. Would not recommend until they get some better trained employees to deal with customers.
Response from Veterans United
Hi Michael, thank you for providing more information about your home loan experience. Delivering exceptional customer service is important to all of us at Veterans United and we care a great deal about learning more from you on this matter. One of our Client Advocate team members has spoken with you to determine ways that we might improve for future customers.
I have used Veterans United twice now and both times have been an amazing experience. I could not have asked for a better team of specialists
We recommend Veterans United Home Loan to any one looking to purchase a home through VA. We received great service with them with no hiccups along the way. We had a great experience and they help lessen the stress of buying a home.. Great job!!
Veterans United and our loan officers, Mike Patzius and Sara Price, were outstanding in every way.They made the whole experience so much easier by always being there to listen and answer any questions we had. Thanks, Veterans United, Mike and Sara. T. and W. Baker
I'M VERY PLEASED THE WAY THIS HOME PURCHASE WAS DONE. ABBY AND BILL WERE GREAT PEOPLE TO WORK WITH. I WILL RECOMMEND THEM TO MY FRIENDS AND FAMILY. THANK YOU AGAIN!!
Thank you for helping us reach this important goal!
