Real estate is a 7-day-a-week operation. Your agents should be available every day of the week. And they should forecast timelines to help manage expectations. If there's a holiday weekend coming up, lean into it and provide some info on the plan. Especially if a closing date is set for the first day after a holiday. Supervise less experienced agents and provide some assurances to clients/customers that someone is indeed providing oversight.
Response from Veterans United
Nicole, Thank you for letting us know your feelings on your recent loan experience. We try to set proper expectations with our teams when it comes to informing our clients when they will be in and out of the office to keep the line of communication open for all parties. If you would like to share more please do not hesitate to reach out to our client advocate team. Thank you again for choosing Veterans United.
My experience with VU was exceptional and easy.
Ready to see for yourself?
Experience first-hand why 382,036 homeowners give us a perfect score!
Everyone on the team was great to work with, I had no issues and they were there with me every step of the way. I really appreciate all their hard work!
The whole team was very friendly and responsive. Made the first time buyer experience better than I can have ever imagined 11/10.
If you get the chance to work along side of Matt and Kat they will make the process an outstanding experience
Really appreciate the entire loan teams help and dedication!
Ready to see for yourself?
Experience first-hand why 382,036 homeowners give us a perfect score!
Patty was also a pleasure to work with. She had exceptional return times on calls and emails and kept us up to date.
Moving across country in midsts of a pandemic, we were able to have something less to worry about as it was a smooth process thanks to the outstanding service Veteran United Home Loans provided.
Amazing group of people people. Will definitely use again. Very informative and educational. Very professional.
Thank you all so much for all your help!!! Our family couldn't be happier right now.
