There should be a check list for vets. That way we can get all the paperwork together. I was getting stuff submitted at the 11th hour.
Then I didn't know what I was bringing to closing until three hours before.
Response from Veterans United
Dwayne, Thank you for letting our team have direction on ways to improve our loan process. Details like this help us maintain great communication and skills to provide better customer service to our veterans. We will be looking into ways to assist future veterans and details like this help our teams be more helpful. We would like to thank you for choosing Veterans United and thank you for your service.
They were professional and very fast with the entire process! They always made me feel comfortable and at ease. Even when I didn't know what I was doing. I would recommend them to anyone and everyone!
This was my first home purchase, so I didn’t know anything about the process. Josh Kaplan (my Loan Officer) and his team walked me through the fog and gave me all the information I needed along the way. I have to say, I thought it was going to be much more difficult. The professionals at Veterans United made it easy, and I never felt like they were just out to get my money. If I buy another home in the future I will skip the lender comparing step and go right back to Veterans United.
This experience has been good throughout. They were helpful, informative, and reassuring.
Ready to see for yourself?
Experience first-hand why 364,882 homeowners give us a perfect score!
We have used Veterans United three separate times. Each time we have been well taken care of and kept informed each step of the way. There is no other group of people we would use for our home buying adventure!
Overall, I would recommend the team VU provided us in our home purchase. They were thorough and helpful in keeping us on track with purchasing our home. They assisted (thanks to God) in making the home buying smooth.
Super helpful along the way! Everyone was really nice, helpful and very informative. We closed earlier than expected and no issues at all. I would recommend Veterans United to anybody looking to purchase a home! My loan specialist (Jerry Landrey) was absolutely amazing and did anything he could to help! Called often to inform me about anything. We were able to close early thanks to his hard work and dedication. Very friendly!!!
The Veterans United team I had always conducted them selves as true professionals
I know the process of paper work is overwhelming but I was also dealing with so many issues personally and in this time of uncertainty VU personnel were without doubt so very helpful and I thank you.
Since it was 43 years since we made our last move understanding the forms and explaining the forms of “how to” required more patience from younger representatives. I found out as I aged that people who rely on computers and online business transactions can’t understand why it is so difficult for us older folks to know what we are doing. So when a representative realizes a person is having difficulty with the forms he or she should call on a more personal note to help instead of sending the same email over and over. And then again it’s my fault for being old school and waiting to talk to a person instead of a computer.The benefits of the loan itself are amazing and offered the best for an individual needs. In a time of need the veterans have always been so helpful and understanding. We can’t thank you enough for all you do.
I don’t rarely leave reviews, But in this case I find it absolutely necessary to let people know that the People at Veterans United are absolutely wonderful
