Our home closing was delayed but only due to water testing, nothing on the side of our mortgage. They were awesome the whole time
I'm so glad that as a first time home buyer, I have such a great team helping through out the whole process. Thank you all for everything!
This was a very hard endeavor for us. We were unable to get clear answers and at one point and time, our file was mixed with another client's file. Hence, we were asked to send paperwork that did not pertain to us. Although we answered quite a few questions in the beginning, the team did not seem to know us, at all. We did close on a house but, it was not as smooth as we would have liked.
Response from Veterans United
James, With some additional requests often create additional stress, and we apologize that your experience was negatively impacted. We are glad that you are a new homeowner and we want to reassure you that your comments will be used to help future clients. It is our goal to prevent a similar experience and continue to hold ourselves accountable for outstanding customer service. Thank you for choosing Veterans United and thank you for your service.
We ran into situations were we where apparently taking longer then normal to find a house and once we did some of our paperwork became outdated that was kind of a inconvenient and I feel actually delayed my closing date that was a problem we worked through but wasn't the best situation for myself and my wife. We asked for the closing to be expedited but was told they didn't have enough time. I feel everyone did an outstandingly good job and I would recommend Nichole and her team they answered a lot of questions she even called us on her own time to answer questions. I like the one stop shop you can get Everything at one place I took advantage of the provided Realitor and the recommended insurance.
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Best service and loan rate I found.
10 of 10 amazing team and about as stress free as humanly possible! No issues at all. Jeremy and his team truly went above and beyond!
Veterans United was such an easy and very quick experience. My loan officer Shane Bratkowski was awesome to work with. Thank you to all that worked on my loan. Semper fi!!
Veterans United made the home buying process very easy. For a first time home buyer I was overly nervous and contemplated pulling out if it but the whole team I worked with (Brendan and Lauren) made it a very smooth process easing any doubts I had about anything. A great experience with people who really seem to care about their customers.
So I couldn’t have asked for a better loan team then Terri Behrens and Jackie Cox. By far outstanding during the whole process. Terri was able to answer any and all questions I had while making the whole thing super painless and stress free. Even more so since I am in the Navy and stationed overseas at the time during the home buying process. She worked with me and hooked me up with the perfect realtor and got me in a home for my return stateside. If I could give a higher rating then 10 I would. Already recommend them to my friends, and will definitely use them in the future.
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Nathan was very transparent and responsive throughout the whole process, which we so greatly appreciated since we are fairly new to the “homeowners” game. We are incredibly happy to be moving away from our previous lender to Veterans United! Thanks Nathan!
