Overall good experience, A few things I do not agree with like having to pay to keep my rate locked in twice due to things I had no control over. I know you took it out of closing costs but in the end the seller increased the price of the home to accommodate having to pay the closing costs so technically I paid the closing costs so the rate lock came from my pocket.
Definitely will return for my next loan
From start, to under writing, to finish. The lack of attention to detail and asking for stuff that was already loaded, the mess up of paperwork, people being short and making the customer jump through hoops at every turn. The up price in fee when it is usually free to VA loans or veterans, tells me you only have the name and not the best interest. Will definitely bad mouth veterans United and time I get the chance and express my concerns to my buddy’s and tell them go somewhere else
Response from Veterans United
Steven, we thank you for sharing this feedback with us and for allowing us a chance to learn more from you. A member of our Client Advocate team is available to gather more detailed information so that we may look to use this opportunity to prevent a similar experience down the road. Please reach out to us so that we can work to improve for you and our future clients. Information from post closed borrowers can assist our teams on correcting the process where needed. Thank you again and thank you for your service.
Couldn't have been better!
My husband was a disabled veteran and always told me if you need anything go with an organization that helps veterans. As a widow of a veteran I couldn’t be more pleased with how Sam spoke to me and assisted me throughout this process. Thank you so much Sam.
Great experience everyone goes out of there way to help you thru the process
From start to finish very professional and worked together to get the plan in action and completed with accuracy.
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There really are not enough words to say how grateful I am for having had Veterans United as my lender. They were very thorough in explaining each step of the process! I really thought all of this was going to be a lot more difficult than it was. I will recommend them to anyone I know that is looking to purchase a home!
Both Haley and Chris were awesome to work with. They made the entire process seamless.
