This team is AMAZING!!!! I feel the word amazing doesn’t do them enough justice. The promptness, attention to detail, availability, the desire to explain everything. I can go on and on, but i know that any and every veteran I come across looking to buy a house in this area, I will help them understand there’s really only one choice to make.
Very smooth process!
Dylan and Jack was great!! Thank you to all of you who got my wife and myself in or new house!! Rocky and Debbie Hamilton , Galveston Indiana.
I’m a Marine vet, I’m 30 years old and a single full time father to a beautiful 6 year old girl. Aimee and the rest of the team at veterans United did a wonderful job with taking care of me. I started the process on my 30th birthday and 45 days later I closed on my home. The team was wonderful and did everything with no hiccups. They were happy and so excited for me making me feel part of a wonderful family. Thank you all so much to Aimee and the rest of the team at VU!!
Was there for any questions I had everytime and very knowledgeable of the process
The team was excellent!
It was great working with the team we had working on our Loan. I would recommend Veterans United to anyone looking to purchase a home. They kept us informed about everything that was going on. Thank you so much for all you did for us.
Veterans United made this process really easy. Ben and his team were great, they took the time to explain all the steps so I could understand. It was a great experience working with them!
Veterans United is the only way to go! Every single person I interacted with was truly exceptional; in knowledge, customer service, experience and efficiency. As a first time home buyer, they made the process as smooth as possible for my husband and I. We always knew what was expected from us and if I had a question, it was answered promptly! I worked with Kindra during our process of building our credit up to purchase, Ginny as our loan officer and Brett as our loan coordinator. I can't say enough about this team! They worked with my husband and I from start to finish and made us feel like family. This is an experience I will remember fondly for the rest of my life. Thank you so much for giving us such great service!
AJ and Austin were a great team and helped out so ‘much! My buying experience was hectic to say the least (seller decided after we went in contract to file bankruptcy and really threw a huge wrench into the mix) and they were able to adapt and overcome.
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My home buying experience with Veterans United was Great from the beginning to the end! !!
Veterans United helped me to obtain my dream of homeownership. It was a positive experience, and the lighthouse credit program was very informative. The program and the representative helped me to change my perspective on credit and credit bureaus. I highly recommend Veterans United to others because everyone, from the lighthouse representative, loan officer, and concierge, was knowledgeable, responsive, and professional throughout the process.
Communication was great but the process was a nightmare some not on my lenders hands others yea, sellers almost bailed due to no fault of my own just how long and painful this process became for them as well. Staff was friendly but again,nightmare that stressed me way out.
Response from Veterans United
Hi Christian,
I appreciate you sharing both sides of your experience. I’m glad to hear communication with the team felt good and that the staff was friendly, but I’m sorry the process itself became such a stressful and drawn-out ordeal for you and even for the sellers. I know how exhausting it can feel when delays stretch on, especially when you’ve done everything on your end.
That’s not the way we want veterans and their families to feel when working with Veterans United. If you’d like to talk more about what happened, I’d welcome the chance to listen and learn from your experience. You can reach my team at 1-800-212-5200 or ClientAdvocate@vu.com. We are available from 9 a.m. to 5 p.m. CST, Monday through Friday.
Excellent teamwork from Veterans United. They are the absolute best mortgage company to work with. This is the second time I have had the pleasure of getting a mortgage with them and both times were great experiences....I highly recommend!!
D. Wescott
As a veteran diving into homeownership, the VA Home Loan program has been a solid option, and I’m thrilled with how it worked out for me. Here’s my take, focusing on communication, ease of the loan process, and the knowledge of the team I worked with.
Communication: 4/5
The communication with my lender and the VA was mostly clear and responsive. My lender kept me in the loop about what documents I needed, like my Certificate of Eligibility , and walked me through the funding fee . They were quick to answer my questions about rates and terms, which helped me feel confident. However, there were a couple of moments when I had to follow up to get updates on the appraisal, which felt a bit slow. A little more proactive outreach from the team would’ve made it perfect.Ease of Loan Process: 4.5/5
The VA loan process was surprisingly smooth for such a big purchase. Not needing a down payment was a huge relief, and skipping private mortgage insurance kept my monthly payments manageable. Getting the COE was simple through the VA’s online portal, and the paperwork, while detailed, wasn’t overwhelming. The appraisal took a bit longer than I expected, and I had to make sure the house met VA’s property standards, which ruled out one home I liked. Still, the streamlined process and clear steps made buying my first home way less stressful than I thought it’d be.
Knowledge of Team: 4.5/5
The lender’s team knew the VA loan program inside and out, which gave me confidence. They explained how the VA’s backing meant lower interest rates (mine was noticeably better than conventional quotes) and walked me through options like rolling the funding fee into the loan. They also clarified how to navigate seller concerns—some were wary of VA loans due to appraisal myths, but my realtor and lender handled it like pros. The only hiccup was a junior team member who seemed less familiar with specific VA requirements, but the senior staff stepped in quickly to sort it out.
Overall Experience: 4.5/5
The VA Home Loan made buying my home achievable, with no down payment, no PMI, and competitive rates. Communication was solid, though I’d love more consistent updates. The process was easy for a first-timer like me, and the team’s expertise carried me through, despite a few minor bumps. The funding fee and occasional seller pushback were drawbacks, but the benefits far outweigh them. I’d highly recommend the VA loan to any eligible vet or service member—just pick a lender who specializes in VA loans to make it even smoother.
