Nathan and his team were amazing!
We had an extremely tough loan, Shane never gave up, and conducted himself like a total professional. His doc assistant Shelbi was a joy to work with!
The Lighthouse Program and Justin was the deciding factor in providing the right direction to push me over the hump to get qualified.
From day one it felt like VU was there for me. I didn't feel any hard and harsh sales people pressuring me. It was quite the opposite. My first contact was easy and smooth. Moya Brown was a pleasure to work with. Her professionalism made me feel like she was really there to help me and not in this just for the paycheck. She was warm, friendly, very easily approachable and always there for me when I had a question. Emmilee Lenz was nothing short of spectacular. She worked so hard to get my closing faster than even she thought possible.I am in my first home because of Moya Brown Emmilee Lenz and the whole Veterans United team working together to make my dream this reality.So yes I will recommend Veterans United to anyone. And thank you for being on my side.My best regardsVG Somerville
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Robert was a true professional.
Veterans United did an outstanding job in getting me in the house of my dreams.
Jenny was a new loan officer to us from just 3 years ago, but she was every bit as good. Very attentive, communicated very quickly and easily and had great follow-up.
The overall experience was great. The loan team was attentive and responsive throughout the process. My only regret is there wasn't an option to relock the loan rate after it dropped signficantly. My Credit Union offered that option, but I stayed with VU due to the outstanding customer service.
I will recommend to my friends and family
The team that I worked with was amazing. This was a very painless experience.
They lost documents,changed requirements on closing date after telling me otherwise,and told me my helok would not be closed then a few days before closing, they told me it would be closed not giving me time to subordinate the loan and cost me a $500.00 penalty for early closure of the loan. Your whole program is not set up for older vets that do not understand computers and several requirements didn't have answers that were even close to my reality. I wish that I had never used your company.
Response from Veterans United
James, we are disappointed to learn about how things turned out for you. Our responsibility is to deliver outstanding service to every customer and do so in a way that helps you accomplish your goals. Thank you for providing this feedback and for allowing us to improve.
Easy but high-quality experience
Always exceptional customer service. Our loan people are always there to answer any questions we may have.
The ease and speed in the process is amazing.
