Very professional staff. Loan process completed in a timely manner.
Very timely updates on thing to do.
Great communication and always available to answer questions.
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Great service great employees very helpful to guide a first time buyer through the process doing the right things to help veterans thank you very much
Responsive, competent, patient, patient and always accommodating!Brian and Terri Cunningham
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Experience first-hand why 358,298 homeowners give us a perfect score!
Smooth operation, great communication from Lee and Mark. I wish the entire process of buying a home was this smooth.
Veterans United was spectacular,really helped me in my unique situation. Courteous and professional,highly recommended.
Max and team were great! Answered questions, kept me updated, and were always friendly and knowledgeable. A very positive experience all around.
Very poor communication. I did not feel that the representatives I worked with cared about me as a customer vs the process. I could barely reach reps at times and was not kept up to date or in the loop. Honestly at times I felt isolated. There would be updates to the contract estimates that know one would explain to me or tell me why things changed.
Response from Veterans United
Frederick, we're disheartened to hear about your experience with us. We pride ourselves on communication and resolving any issues that arise. We also value each Veteran we work with, and never view anyone as a number. We appreciate you pointing out how our actions made you feel, and we're sorry we caused you to feel that way. We will make sure to focus on ensuring our Veterans know they are honored clients and never a number.
I really appreciate all the work they did to get my family and I into our own home.
Even though the process was tedious at times, Brian and Shelby were always available to explain things and help us get through it. Awesome.
