It is a lot of work
The staff at Veterans United are very professional. They always returned calls in a timely manner and will keep you informed through each step of the process. All of my questions were answered immediately. My wife and I felt very comfortable doing business with Veterans United.
I think other Vets should absolutely use Veterans United for their home purchases. Working with them has been so easy for us, they really so all the work. As long as you have all of your paperwork and do your small part they really can get the job done painlessly. I can't thank them enough.
Loved working with Veterans United! They made everything so easy from my pre approval to closing I knew I was in good hands.
Ross and his team were amazing. This process was very smooth thanks to him. The communication and professionalism was top notch. I am very pleased and thankful for Ross and his team. Ross was calming and explained everything to an understandable degree. We had great communication!!!! Ross and his team made every moment of this process smooth and week worked together see that the deadline for closing was met. This is supposed to be a stressful process but Ross made this process stress free. I am very thankful to him and his team for making my dream of owning my first home, come true. I will defiantly recommend him to my friends and family. Thank you Ross
As a first time homeowner, I was rent for living almost 8 years before I decided to purchase a home. I have recommended to VU by my LPO at my command, I’m so happy I made that call that day after I arrived home. After that, I started working on the initial application, get pre-approva letter, house hunting, putting offers, attorney review, home Inspection, underwriting, clear to close. In all of those that I have been helped so much by my great team( Steven and Kim ). My suggestions to all our current and retired service members who are going to buy a home for your family , give them a try and be very very proactive. You will be so happy that you made this decision instead of choosing those mortgage companies are not familiar with VA programs. They will definitely be your first choice and final choice. You and your family will feel so comfortable and enjoyable throughout this wonderful journey. Thanks VU, Thanks Steven and Kim. You guys did awesome job. 10 stars recommended to all my friends.
Do know that Veterans United definitely has an understanding of how VA loans work. This can work to ones advantage. They have a network of realtors they utilize who understand the VA process. That part is key. If your realtor doesn't understand VA loans it can make this very painful.Also don't be deceived by "no money down". This isn't an issue with VU specfically; but, if your appraisal comes in south of your offer (or even in line with your offer) the seller is rarely going to pay your closing costs and these are then passed on to you the buyer. VU charges a steep $3,000 origination fee which was the highest of any of its competitors. This wouldn't have been an issue except that we had a tidewater appraisal which meant the appraisal came in nearly 25k below the offer.The seller accepted the bid; but, wouldn't incur additional closing costs beyond that. I found two other companies willing to take over the loan with no origination fee and a lower interest rate and only when I shared that information with them did they agree to come down.Ultimately I did get a loan with no money out of pocket; but, I am paying more per month than I would have been paying using any of the local banks here that also do VA loans.
Response from Veterans United
Thank you for this feedback Jeffrey. Our goal at Veterans United is to help create the best situation for yourself and your family. We realize that interest rates can vary from lender to lender and is one of the most important factors in your home buying decision. Veterans United does have local branches set up to meet with you face to face if they are in your area. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
I think that all veterans need to take a look at Veteran United. They truly know how to streamline the process and every single person I worked with was very friendly and helpful.
From the very beginning of obtaining pre-approval to the finish line on closing day and beyond, Veterans United maintained close contact with me to make sure everything was on-track. The web-site was easy to use for uploading documents, reviewing and even signing applications and other documents. Instant email notifications were received anytime there was a status change, documents needing review, or additional information request. As a bonus, there were always a training video available to review that covered every step along the way up to closing and beyond. I found these videos to be very detailed and they always seem to answer my questions and set my mind at ease. All associates I worked with at Veterans United obviously love the work that they do to help Veterans like me, make the dream of owning a home a reality!
We are very happy with the team at veterans united they handled our loan process professionally and flawlessly , absolutely no complaints
chris kept me up to date on every turn.
Thanks to veterans United I have found a home that I love .
Veterans United is definitely the best mortgage loan company. Very helpful and definitely keeps you informed during the process. Cindy Woodham by far did an excellent job. I definitely would recommend her to anyone looking to become a first time homebuyer as well as someone looking to purchase another home for their family. Thanks again Cindy!
I'm a first time home owner thanks to Steve Gustafson and his team. They made the process smooth and kept me informed on what was happening during the process, in return it made it possible to get request documents back to quick and allowed me to close on my home sooner than expected. I am happy in my decision using their service and recommend realtor. I will use this company again if I am ever in the market to purchase or refinance a home. Thanks you too everyone that made this possible for me.
Good, quick for the most part. Avoid Ashton if you can.
Response from Veterans United
Thank you for this information Christopher. A member of our Client Advocate Team has left you a message and sent an email for additional details. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. We are committed to finding out what may have caused you to feel this way and discuss ways that we might improve.
The best part of Veterans United is the people we worked with, a perfect team, one of those teams where there isn't a person who is dragging their feet, much like the team when we were active duty. You folks are awesome!
