Except for the time lapse, everything was excellent.
Everyone on the team I worked with was patient and helped me in the process. They answered all my questions with no hesitation to help me.
Me and my Wife had a wonderful experience with Veterans United and will Reccomended!
We previously went through a very lengthy refinance process with another company. After several months it did not go through. We began working with VU right away and in approximately 30 days we were ready for closing. The team at VU is outstanding. I will never use another mortgage company.
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Always a pleasant and professional experience!
Great team and VA United gets the job done! Outstanding crew and Outstanding customer service.
Communications were very professional and responsive. Offered competitive rates after negotiation. Portal is very streamlined and efficient. Swag is a nice plus.However, if I didn't catch it we would have ended up paying a substantial extra amount of money toward costs that are non-allowable to be paid by the Veteran. Although I was able to catch this and Chris made it right, I wonder how many other Veterans are being taken advantage of through this practice. I believe it is a deceptive lending practice.Without this experience I would have said 9/10.
Response from Veterans United
Warren, thank you for your feedback for Veterans United. Although we will need to look into your file and look for any issues, we can say that VA non - allowables are designed to be paid by the seller. This is standard and common practice. If you have any additional information we would love to hear from you. Please feel free to reach out to our client advocate team.
It’s been and excellent experience, this is my first home and am impressed with the communication
Nathan you and your team are the best. We could not ask for a better team.
Shannon and Rebekah were Easy to work with. Timely. Didn't ask for anything outlandish. Online portal was user friendly and easy to understand. Knowledgeable employees.
From start to finish three years ago till now they've helped me every step of the way in building my credit and finding the right house and making sure I pay the right price for it overall one of the best experiences I've had granite's the first house buying experience ever run through definitely use them again.
Did not close on time. Once the account manager (Zach) took it from the team it was done properly. If I didn't get mad, we would still not have closed.
Everything was timely and professional. It was so easy to reach my team. Having worked with other loan companies (USAA), I was impressed with the customer service I received from Veterans United and amazed at how efficient they were in comparison to other competitors in the market.
Veterans United made the process very easy and I will recommend them to a friend who is planning to buy a home I the near future.
