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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

400,924

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 400,924 unfiltered, unedited reviews

Starting on Page 942 of 13294. Return to Page 1 »

4.5 out of 5 Stars
Would Recommend
headshot image of Jessie Bailey

Loan Officer: Jessie Bailey

NMLS# 2122253

5 out of 5 Stars
Would Recommend
headshot image of Chris Lippmann

Loan Officer: Chris Lippmann

NMLS# 1943520

4.5 out of 5 Stars
Would Recommend

Good Team Work

headshot image of Ty Reece

Loan Officer: Ty Reece

NMLS# 1698020

5 out of 5 Stars
Would Recommend

Ashton was Great as was Daniel. All the same could be said for Daniel Roberts and Megan but I spoke with Ashton primarily.

headshot image of Ashton Zeigler

Loan Officer: Ashton Zeigler

NMLS# 1117978

5 out of 5 Stars
Would Recommend

Searching for a house in this competitive market as a veteran could be very challenged. Fortunately for me this is the second time Veterans United helped me purchased a home. I would like other veterans or current service members to know this information, that Veterans United can help you in becoming the next home owner.

headshot image of Kevin Schawo

Loan Officer: Kevin Schawo

NMLS# 1965904

5 out of 5 Stars
Would Recommend

Incredible service, making the moving process less stressful. Would work with them again and again!

headshot image of Ryan Kawelaske

Loan Officer: Ryan Kawelaske

NMLS# 1698477

5 out of 5 Stars
Would Recommend

I’m very happy with working with the veterans and administration on the three ladies I worked with they kept me informed on what I needed to do and put things together and it all worked out right and I’m happy with what always come up with and thanks

headshot image of Mystle Schellhorn

Loan Officer: Mystle Schellhorn

NMLS# 1698291

5 out of 5 Stars
Would Recommend
headshot image of Larry McGallagher

Loan Officer: Larry McGallagher

NMLS# 1464194

5 out of 5 Stars
Would Recommend

Fantastic experience. I thought the first time buying a home would be a massive undertaking and an overwhelming one to boot but my team walked me through every step of the process to the point even a grunt like me could understand. Whenever my old army buddies decide to buy a home I’ll recommend them to use Veterans United. They’re that good. Thanks guys!

headshot image of Larry McGallagher

Loan Officer: Larry McGallagher

NMLS# 1464194

5 out of 5 Stars
Would Recommend
headshot image of Sean Dobkins

Loan Officer: Sean Dobkins

NMLS# 1722912

5 out of 5 Stars
Would Recommend
headshot image of Tommy Heller

Loan Officer: Tommy Heller

NMLS# 2053002

5 out of 5 Stars
Would Recommend
headshot image of Ross Pierson

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
Would Recommend
headshot image of Malachi Goodman

Loan Officer: Malachi Goodman

NMLS# 2222316

4 out of 5 Stars
Would Recommend
headshot image of Matt Turner

Loan Officer: Matt Turner

NMLS# 1953552

5 out of 5 Stars
Would Recommend
headshot image of Amber Brown

Loan Officer: Amber Brown

NMLS# 1137822

5 out of 5 Stars
Would Recommend

The entire process on my side was incredibly seamless. Mariah, Tim, and Nick were all absolutely amazing. When we ran into issues on the seller's side and lawyers gathering paperwork in a timely manner, Mariah was on top of it. I was included in all email correspondence and when I replied or would reach out to the attorney's office and get no response, Mariah would send out a second email to make sure I wasn't being ignored. My entire team couldn't have been any better. I truly adore them and the incredible effort they put forth into making my experience feel truly personal. Also, the care package they sent my family while I was sick included something for every member of my family, even my dog. Thank you again for all the hard work and dedication y'all have shown the past month.

headshot image of Tim Killday

Loan Officer: Tim Killday

NMLS# 1698454

5 out of 5 Stars
Would Recommend
headshot image of Samantha Graham

Loan Officer: Samantha Graham

NMLS# 1658101

5 out of 5 Stars
Would Recommend
headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend
headshot image of Jeff Gordon

Loan Officer: Jeff Gordon

NMLS# 202235

5 out of 5 Stars
Would Recommend
headshot image of James E. Walrod

Loan Officer: James E. Walrod

NMLS# 260324

3 out of 5 Stars

This was my first home-buying experience. My experience with Veterans United was okay. My first loan officer was hardly responsive and just didn’t seem interested in helping me buy a property. Veterans United kindly replaced them with a much more responsive agent! The next agent I worked with was much more responsive. However, there were definitely some frustrations throughout the process:1) Inaccurate estimates. I don’t know how the loan officer was more than 50% off on the tax estimate. The publicly available information i found was within 5-10% of the actual tax bill used at the closing date. This misinformation resulted in ~$300 extra per month and ultimately loss of trust.2) Double accounted for a credit. This of course resulted in a higher cash to close (again). This mistake was identified the day before closing. This is after the larger error regarding taxes was identified. It came off careless, and veterans United was only willing to compensate for some of the errors.I don’t know how much of this was directly the loan officer’s fault, but if I was leading the loan process with a client, I just feel like I would be more careful when presenting information.The purpose of this review is not to complain, but more to inform anyone going through this process that they need to be double checking these areas (at the very least) to avoid surprises.

Response from Veterans United

Thank you for this information Johnathan. A member of our Client Advocate Team is available to you for additional details. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. We are committed to finding out what may have caused you to feel this way and to ensure a better experience for future customers.

5 out of 5 Stars
Would Recommend
headshot image of Anne Kuster

Loan Officer: Anne Kuster

NMLS# 1068788

5 out of 5 Stars
Would Recommend

Thank you for working with us. The entire process was stress free because each team member was engaged with us during the entire process! Thank you for all the time and effort you have put in to helping us find our first home!

headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

4 out of 5 Stars
Would Recommend
headshot image of Andrea Rice

Loan Officer: Andrea Rice

NMLS# 1123296

5 out of 5 Stars
Would Recommend
headshot image of John Lyman

Loan Officer: John Lyman

NMLS# 47945

5 out of 5 Stars
Would Recommend

Never be shy and always ask questions but most of all except all the extra moving help VU offers at the end. When you wake thinking it was all a dream you realize it really wasn’t for you were just handed the keys to your new awaited home with VU being at your side all the time.

headshot image of Jared Wilmes

Loan Officer: Jared Wilmes

NMLS# 1378229

5 out of 5 Stars
Would Recommend

This was an amazing buying experience and they were a big part of it. So glad this was my team and that I picked VU

headshot image of Scott Jessip

Loan Officer: Scott Jessip

NMLS# 182259

5 out of 5 Stars
Would Recommend
headshot image of Mike Smith

Loan Officer: Mike Smith

NMLS# 2026784

5 out of 5 Stars
Would Recommend
headshot image of Mark Sexton

Loan Officer: Mark Sexton

NMLS# 1092870

5 out of 5 Stars
Would Recommend

The service provided by Veterans United was "over-the-top" in every aspect! As a first time home buyer I required a lot of "hand-holding" through the loan process. Thank you to Jody and Beau!

headshot image of Jody Overacre

Loan Officer: Jody Overacre

NMLS# 388815

More Reviews

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