The only thing that would make this perfect was if there was a way to skip 2 payments in the IRRL versus only having one with this refi. Upon closing I had learned that if I would have done my closing on the 1st instead of the 30th I would have been able to miss two payments. I believe that would be a valuable piece of information even though initially I was told this.
If you need a loan a perfect service and attentive help this is IT.
My experience with Veterans United was by far the best experience I’ve had and this was my third home purchase. They kept me informed of every procedure, walked me thru different benefits as a veteran, and assigned me a wonderful realtor. I highly recommend this company to any veteran looking to purchase a home.
Veterans United has completely changed what I though the home buying process would be like. As a first time home buyer it can be intimidating and overwhelming and there are plenty of horror stories to back that perception up. Veterans United was very easy to work with, explaining every step of the way how things worked and why they worked. If I ever had a question about the process it never took me longer than a few hours normally to receive an answer if I sent an Email or left a message. The ability to upload all the necessary documents on line made it extremely easy to complete the process as well. I would recommend Veterans United to any friends or family and will be using them in the future the next time I buy a home.
I enjoyed this experience.
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Veterans United is incredibly personable while also being completely professional. You get the feeling that you are their most valued customer, and not just another dollar sign. We highly recommend them!
Veterans United has been great to work with! They make the whole experience easy!!
Laura Shackelford is fantastic. Laura goes above and beyond. To make sure everything is done and on time. However If you get Dena Singh as your transaction officer your experience and expectations will fall short.
Response from Veterans United
We're terribly sorry if we fell short of your expectations Aaron. We pride ourselves in having strong customer service teams for our Veterans. Your comments will help us to improve our service. Thank you for taking the time to provide your feedback.
We've been clients of Veterans United for over 5 years and they have been wonderful!! The services they provide are outstanding!!
Easy and quick approval and excellent response time. Explained process each step of the way. Very glad we chose Veterans United for our home loan.
My experience was absolutely the best and I would recommend ever Veteran to use the great service that is available to you!
