The Veterans United team in Austin is truly amazing! I have heard some horror stories! I can truly say that I will not be telling anyone any stories of that nature about Veteran’s United. This has been, HANDS DOWN, the best customer experience I have ever had. The team I worked with were all polite, easy to contact, and kept me informed every step of the process to ensure that I knew what to do, when to do it, and why it had to be done. That made closing so much easier and had less questions because I was an informed customer of Veterans United. They truly exceeded my expectations!
Veterans United was a dream to work with from the beginning to close!
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We had exceptional service with Veterans United, Bill Bales and his team. Would advise any veteran to use this company.
If you are thinking of using Veterans United for your VA loan you have gone to the right place. The staff are very professional, knowledgeable and will make the experience very positive. I had a lot of reservation about going VA or conventional and they answered all of my questions and made me feel comfortable every step of the way. All of my questions were answered and they reached out to me all hours of the day, night and weekend whenever I needed them.
Veterans made the refinance experience painless & easy. They laid out a plan to go by & keep us informed & on track every step of the way. The finance team was a pleasure to work with.
We got everything done so quickly and smoothly. I appreciate everybody involved for the help, expertise, and communication!
They get the job done smoothly.
Veteran, please beware, lots of passing the buck here. Was'nt very sure of chain of command . Was a lot of hurry up and wait and wait some more .Glad they where not my command , in service.
Response from Veterans United
Thank you for your candid response John. Unfortunately, the loan process can involve some hurry up and wait moments, but we try to prepare our Veterans for situations like that. Our Client Advocate team is available if you would like to discuss any questions or concerns you have. We appreciate the opportunity to have served you.
My veterans United home loan team Is the best and I appreciate that they put forth the best.
If you don't know how to buy a house/have no idea what you're doing, they will hold your hand throughout the whole process and they have a lot of helpful videos explaining what everything means. This made the process so much easier. I would definitely recommend to everyone.
