Veterans United Home Loans made the home buying experience a pleasure.
Veterans United Home Laons was amazing. Especially, Blake Weisenfelder and his team provided excellent service. They were very accessible and responded quickly whenever I had a question or an issue. With Blake and his teams help and hardwork , I was able to move up my closing date to enjoy my home for the holidays. I would highly recommend Blake and his team to friends and family.
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Great team! They are with you every step of the way and lay everything out for you so you know your options
As a first time buyer, I no idea what all was entailed in purchasing a home. Veteran United helped every step of the way, and was always available to answer any questions I made of had.
Veteran's United Website dashboard was an outstanding tool to help me stay up to date on everything needed from me. The interface was very intuitive and easy to use. A great one stop shop to know everything that is going on with my home buying process.
I never regret calling in. Pleasure to work with!
The process wasn’t as smooth as I was hoping for. It appeared that the people you thought handling the process would be a little more knowledgeable about this process. The people that handled my underwriting appeared to have some issues understanding certain issues that I was having as I thought they were simple to understand. At one point I was almost ready to throw in the towel but I felt I was obligated to stick in there, but if the 3rd time me explaining the issue didn’t work I was going to go somewhere else. By my surprise, my explanation got approved.
Other than that that the process was ok.
Response from Veterans United
Gary, we appreciate your patience as we worked to get your home loan approved. We hope you enjoy many years to come in your new home.
Being able to upload online saves so much time, making the process very easy.
While having a centralized portal for requesting and uploading documents is helpful from many perspectives, it was both impersonal, and many of the documents were either requested in duplicate, unnecessarily, or were not explained thoroughly. Since most of the documents were being requested by the loan processing team, the loan specialist was not aware nor included of these requirements. Some of the requested items were removed after we made efforts to retrieve requested documents, some of which required signatures from my employers. Obviously, these were not necessary. If I had gone with USAA from the beginning, I would have had less headaches, and would not have paid discount points for a rate that should have been locked, and saved myself $1,644.15 in closing costs. USAA communicates necessary paperwork directly with would-be borrowers. I received an email on the day of closing requesting documents the loan specialist and processors should have known was necessary prior to the last minute. I was out of the country and had asked to ensure the loan team had everything due to my being 13.5 hours ahead of Alaska time. Luckily, I was able to obtain the documentation, but the emergency could have been avoided with proper planning and a final review of my file when I asked for one.
Response from Veterans United
Thank you for your feedback Andrew. We appreciate you sharing how the portal can be a benefit, but also a hindrance. We intend the portal to be an additional tool in your home buying arsenal, but not to replace human interaction. Our loan teams are available to provide explanations and answers to any questions that arise on your journey. Our Client Advocate team is also available to assist with any issues that arise. Please do not hesitate to contact us if needed.
Exceptional Experienced...i cant say enough great thing's about Veterans United...the staff (team) are smart, motivated and caring...the team made buying a new home quick, easy and painless...PLEASE if your a vet that is thinking of buying a home PLEASE give Veterans United a call...you wont find a better group of people to help you with that mission...A++
