Dustin and associates provided excellent customer care. This is the second home Dustin has assisted me with purchasing. He has made the experience so easy. I was not stressed or overwhelmed at all. I knew when Dustin was assigned that I would not need to worry. I would highly recommend Dustin and all associates that assisted with this home purchase.
Thank you,Tamara Carr-Shaver
From start to finish WE are very grateful for Chris Solomon ands his team they did an outstanding job helping with our home loan.
It was such a nice touch that VA sent a house warming gift- I don’t know who picked out the items but they were adorable- thank you so much.
Highly recommend doing business with VU. Great Team!
I was recommended universal property for homeowners insurance by veterans united. Needless to say my policy was suspended on day one and still is. Even though a check was sent out and the title company gave them the check number. Needless to say it's still suspended and will not be back dated. Hopefully nothing happens to the house while it's suspended. I contacted my real estate agent majority of the time to get answers.
Response from Veterans United
Hi Daniel,
I’m really sorry to hear about the frustrating experience with your homeowners insurance. That’s definitely not the peace of mind you deserve after closing on a home. While the insurance process can be tricky, especially with third-party providers, I can completely understand how concerning it must feel to have your policy suspended from day one.
We’d like to help get you in touch with the right people/company who can assist with this and figure out what went wrong. Please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com so we can look into this further for you.
Definitely an amazing team to work with. It was an amazing and quick turnout and they helped keep a lot of stress off of my back.
The entire team that worked with my family to buy this house was amazing. We couldn’t be happier with the service we received from them. I will be recommending you all to any of my veteran friends looking to buy a home.
Kimberly was outstanding! Will highly recommend her and Veterans United.
Shannon did a fantastic job. Whether you finance or refinance, Shannon is the one to go to for your loan needs.
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Your Entire Team Is A+ #1!!!! Mark, Brittany, and Anthony made Everything So Easy, and I Could Feel That They TRUELY Care About Their Job and Us Client!!!!
Thank You So Very Much!!!!
While VU is a great place to start. When you do your refinance I would suggest looking into other agencies for a better rate. I felt like mine was still a little high when I refinanced with VU, and as a it was my first time refinancing I didn’t know I could look elsewhere.
Response from Veterans United
Hey Alec,
Thanks for taking the time to share your thoughts and experiences with us! I understand how frustrating it can be to feel like you missed out on a better rate, especially during your first refinance. It’s a big decision, and we always want to make sure our borrowers feel confident and informed along the way.
My team would love to hear more about your situation and help look into your experience to see if there’s anything we can do or clarify. If you’re open to chatting, feel free to reach out at 1-800-212-5200 or ClientAdvocate@vu.com.
Veterans United is always helpful. I recommend you guys to everyone I meet that's a Vet. Keep up the great work.
