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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

430,498

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
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2
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Showing all 430,498 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Very positive experience

headshot image of Garrett Holzum

Loan Officer: Garrett Holzum

NMLS# 1104071

4.5 out of 5 Stars
Would Recommend

Sara and Samantha were great!, Even our realtor was impressed by the level of service and quick responses.

headshot image of Sara Hribik

Loan Officer: Sara Hribik

NMLS# 1287837

5 out of 5 Stars
Would Recommend

Dedicated team of specialists helping you - you are not transferred to other people throughout the process. The agents are responsive and work extended hours (this was helpful as we were in California trying to buy a house in New York; 3 hour time difference).

headshot image of Dan Davis

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
Would Recommend
headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend

This was my second time using Veterans United. First time for a refinance & second time for a home purchase. Both times I received top notch customer service & loan processes were handled efficiently.

headshot image of Brandon Crites

Loan Officer: Brandon Crites

NMLS# 873136

5 out of 5 Stars
Would Recommend
headshot image of Jake Ford

Loan Officer: Jake Ford

NMLS# 1599245

5 out of 5 Stars
Would Recommend

Everybody was very helpful and professional. They made the process easy.

headshot image of Eric Wessel

Loan Officer: Eric Wessel

NMLS# 673643

5 out of 5 Stars
Would Recommend
headshot image of Tim Spears

Loan Officer: Tim Spears

NMLS# 1191068

5 out of 5 Stars
Would Recommend
headshot image of Nick Schuster

Loan Officer: Nick Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend

Danielle made the entire process easy and provided quick answers to any questions I had.

headshot image of Danielle Grefrath

Loan Officer: Danielle Grefrath

NMLS# 1698464

5 out of 5 Stars
Would Recommend

The team that we had was fast, knowledgeable, and most of all friendly. It was a pleasure to work with each member as we worked together to purchase our dream home.Thank you!!!!

headshot image of Billy Watkins

Loan Officer: Billy Watkins

NMLS# 384700

4.5 out of 5 Stars
Would Recommend
Photo submission from Santiago G.

Thank you so much with helping me with the purchase of my first home.

headshot image of Katie Hayes

Loan Officer: Katie Hayes

NMLS# 943102

5 out of 5 Stars
Would Recommend

Would like mention Kayla Durnil for doing a fantastic job.

headshot image of Aaron Brooks

Loan Officer: Aaron Brooks

NMLS# 1003530

5 out of 5 Stars
Would Recommend
Photo submission from Jonathan O.

I've never had a more professional experience. Chris and his team were beyond exceptional!

headshot image of Chris Hill

Loan Officer: Chris Hill

NMLS# 868934

5 out of 5 Stars
Would Recommend
headshot image of Jaimie Geiger

Loan Officer: Jaimie Geiger

NMLS# 842497

5 out of 5 Stars
Would Recommend
headshot image of Mitch Casteel

Loan Officer: Mitch Casteel

NMLS# 920439

5 out of 5 Stars
Would Recommend

Sweet smart kind. Love how much she cares.

headshot image of Laura Shackelford

Loan Officer: Laura Shackelford

NMLS# 646312

5 out of 5 Stars
Would Recommend

Excellent service!!

headshot image of Andrea Thames

Loan Officer: Andrea Thames

NMLS# 1145502

5 out of 5 Stars
Would Recommend

They were on top of everything!

headshot image of Jennifer Deaver

Loan Officer: Jennifer Deaver

NMLS# 1464178

5 out of 5 Stars
Would Recommend

Ty Reece and my loan team were absolutely wonderful and patient even it come to gathering documents and handling all the questions that I had!

headshot image of Ty Reece

Loan Officer: Ty Reece

NMLS# 1698020

5 out of 5 Stars
Would Recommend

We're sooooooo pleased & satisfied with Erica & Team because our transactions was so smooth and very understandable to prepare for buying a home.

headshot image of Erica Ellingsworth

Loan Officer: Erica Ellingsworth

NMLS# 1699489

5 out of 5 Stars
Would Recommend
headshot image of Shane Martin

Loan Officer: Shane Martin

NMLS# 339115

5 out of 5 Stars
Would Recommend
headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

5 out of 5 Stars
Would Recommend
headshot image of Michael Anderson

Loan Officer: Michael Anderson

NMLS# 399792

5 out of 5 Stars
Would Recommend

Communications throughout the entire process was excellent. They (the loan team) confirmed the best way to get information to me in order that the required documents were made available in a timely manner thus making the process go smoothly.

headshot image of Joe Peterson

Loan Officer: Joe Peterson

NMLS# 1275877

1.5 out of 5 Stars

Jim McNeil was a pleasure to work with and made qualification an easy process and taught me some things along the way. But I'm not happy that my closing got pushed because the under writer had to pick up their child. That cost me time at work and threw off big plans my family had. If I'm not at work someone is there to do the job. The machine doesn't stop. Unless it's veterans united.

Response from Veterans United

Robert, we thank you for sharing your feedback openly and for giving us an opportunity to learn more about your experience. One of our Client Advocate team members has already begun to research your comments, and we will be contacting you soon for more information. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We are committed to finding out what may have caused you to feel this way and to ensure a better experience for future customers.

5 out of 5 Stars
Would Recommend

Thoroughly professional experience end-to-end

headshot image of Mason Maddox

Loan Officer: Mason Maddox

NMLS# 314123

5 out of 5 Stars
Would Recommend
headshot image of Tim Killday

Loan Officer: Tim Killday

NMLS# 1698454

5 out of 5 Stars
Would Recommend

The whole loan process was great in every aspect. I have had loans in the past but I must say this was a very pleasurable experience. Stsff was very knowledgable and easy to wirk with. I feel like i have made new friends during the process.

headshot image of Josh Kaplan

Loan Officer: Josh Kaplan

NMLS# 1312511

5 out of 5 Stars
Would Recommend

Shane and Molly were fantastic and I would be more than happy to recommend Veterans United. I have purchased a home with VU and without them. Hands down, the "with" experience was much better! Thank you!

headshot image of Shane Martin

Loan Officer: Shane Martin

NMLS# 339115

More Reviews

See all 430,498 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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