Overall we got a decent refinance amount back and good interest rate. The loan process itself was painful though. I realize the VA requires extra details, however there were many times the lender just didn't communicate well with us. For example: we needed a water and septic test. No one even mentioned we would need it, until we had been in the process for well over 30 days. Due to not knowing, it took an extra 2 weeks just to get that process done from start to finish. We could've scheduled it earlier and not been waiting on test results if someone would've given us a heads up. I enjoyed working with Rick, and he did a fantastic job of trying his best to take care of us. The rest of the team was helpful, however we did not feel like we were important or a priority. I don't think we would've stuck with Veterans United if Rick didn't step in. Again, we really appreciate the work Rick did for us. The process was just very clunky and not what we had seen in the reviews.
Response from Veterans United
Hi Jason. We're glad to hear your priorities were met, but terribly sorry that you didn't feel as if you were a priority to us. Not only do we try to meet the goals our Veterans have, but we want to meet those goals while making each of our Veterans feel like the VIPs we see them as. We apologize you didn't feel this was the case with your refinance. We're glad Rick was able to help iron out the kinks and get you guys the outcome you were hoping for. Please contact our Client Advocate team if you would like to discuss the details of your experience further.
These guys were professional, knowledgeable and squared away. They answered any questions and addressed any concerns we had. They made the whole process as stress free as possible.
Veterans United is truly outstanding. I have never felt more important! They make my family and I are priority in regards to questions, concerns, and making our loan process easy. Kelly Foote has been our loan officer more than once and is an incredibly hard working woman and also very kind! I am pleased with my experience at VU.
My previous loan was from the V.A.,with no out of pocket fees.I had communication with a representative in her office,near by.We went over everything that was needed.The loan was fast compared to this one.Alot of Hassel with this.And my payments to the bills,will have a negative affect on me.For I told the date they were getting paid,and since that was not so.Im sure my credit score went down
Response from Veterans United
Thank you for sharing your home buying experiences with us. I'm sorry you feel your most recent purchase was not as pleasant as the previous one. We'd like to know more about the details to see if there's any way we could have done a better job for you. Please contact our Client Advocate team to discuss the details.
If you have dreams of purchasing a new home or refinancing your home Veterans United is where you need to be. Great company.
Our realtor actually pointed me in Veterans United direction and we are so glad she did. Very helpful if I had any questions, and the checklist ensures you get all your documents you need for such a paperwork intensive process. I am already recommending friends who are buying a home towards using Veterans United.
They will work hard to help you get the home you deserve
When going through this process you need a team that's passionate about what their doing and truly wants what's in your best interest. I found that with Veterans United and the amazing professionals who helped me through this process to close on my dream home. Truly grateful!
Do not use any of your credit cards when buying a home. There was up and dn's but these guys are willing to work with you and go above and beyond to get your home. Highly recommended.
Great loan team. Great experience I would definitely recommend them to anybody. I loved working with Janet and Ashton great people with tons of knowledge and there to help you through all your questions and the steps of the loan.
Veterans United is a godsend. For years we have wanted to purchase a new home. I went through several credit programs and was turned down by many lenders. I got the runaround and spent a lot of money. My Veterans United team development a plan that would get me to purchasing a new home within a year. They answered every questions and answered every call when I needed them. August 9, 2019, we closed on a home. Veterans United, Thank you for making our dreams of buying a home come true once again.
Veterans United was very helpful in our first time buying a home. Any questions we had they were always answered in a polite and timely manner.
No game players here. Very professional. They do what they say. No hidden tricks at the end. Very smooth process. Cody and Corey were a pleasure to work with and kept me informed. A great team to work with. I highly recommend both of them. Do yourself a favor and go with these guys.
I’ve bought and sold several houses in the past and I wish I could’ve used Veterans United on them. The Veterans United team made this house purchase stress free and as easy as it possibly could have been. From the beginning, every step of the way the communication, organization, clarification and promptness of each requirement made the process quick and easy. There is not another entity that can measure up to the level of service the Veterans United team provides.
It took a little over a month to close, my credit isn't the best but they worked with me and still got me a decent rate. Working with Veterans United made this process very easy and straight forward.
