I was already a home buyer with Veterans United, so I pretty much knew what to expect from them. They did their jobs in an efficient and professional manner. They made the journey much easier.
Veterans United makes the loan and closing process so expedient and simple. From start to finish we remained ensured that we were not alone during our home-buying process.
Due to the fact that we were doing a refinance not a home purchase, it seems a lot of the steps were not necessary- although we realize the laws have probably changed.
Adam and Jesse both went above and beyond in service as they both were intuitive and informative and when I was ill-equipped to submit certain documentation, they even sent me a new scanner/printer to expedite the processing. An outstanding performing team!!
Karol was great to work with!
Electronic signature for the forms was amazing and saved so much time.
The agents are with you every step of the way giving updates on the loan process.
Everybody was awesome and it went so smooth and i got in my house a week earlier than i thought i would
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I was aggravated with the fact that weeks went by waiting on the seller to complete repairs in order to insure the home and close during which time nothing was mentioned about additional documents needed to close until the day before the original closing date. we should have been ready to close when the seller completed repairs as agreed upon in the contract.
Response from Veterans United
Hi Frank, thanks for keeping us in the loop and for sharing your experience. We definitely understand the stress involved when a seller is unable to make home repairs prior to the week of closing. It is very good that you had those issues fixed prior to taking ownership of your new home. While there are aspects of the loan process that can only take place once the necessary repairs are verified as complete; it is important that we take all feedback into account and look for ways to promote an excellent customer experience. One of our Client Advocates is reaching out for more information and to discuss ways we can best serve in the future.
The process was so easy and stress free.
This was an unbelievable first-time experience for me that they gave me the feeling that the next time I will be better thanks
