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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

426,561

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 426,561 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Ross Pierson

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
Would Recommend

Great support and a smooth loan process. Highly recommended!

headshot image of Justin Miller

Senior Loan Officer: Justin Miller

NMLS# 2102284

3 out of 5 Stars
headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

I am very pleased with my team . Everyone was very helpful throughout the whole process . Veterans united is a go to. I would recommend it to anyone when buying a house , especially my team.

headshot image of Chris Angelo

Loan Officer: Chris Angelo

NMLS# 1861983

4 out of 5 Stars
Would Recommend

Need 2 pay on time I do with bills

headshot image of Lindsey Edgell

Loan Officer: Lindsey Edgell

NMLS# 2086131

5 out of 5 Stars
Would Recommend

Andy Strubel and his Veterans United team were amazing to work with. I cannot recommend them enough and I certainly will every time. They were all available to us any time we had questions and seemed like they really cared about us and our story. I just can not put into words how great it was to work with this team.

headshot image of Andy Strubel

Loan Officer: Andy Strubel

NMLS# 996805

5 out of 5 Stars
Would Recommend

Very pleased.

headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend
headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend
headshot image of Lisa Durand

Loan Officer : Lisa Durand

NMLS# 16441

5 out of 5 Stars
Would Recommend
headshot image of Candy McGowan

Loan Officer: Candy McGowan

NMLS# 1222507

5 out of 5 Stars
Would Recommend
headshot image of Tony Stephenson

Loan Officer: Tony Stephenson

NMLS# 1542765

5 out of 5 Stars
Would Recommend
headshot image of Cody Smith

Loan Officer: Cody Smith

NMLS# 1074565

5 out of 5 Stars
Would Recommend
headshot image of Benjamin Rutledge

Loan Officer: Benjamin Rutledge

NMLS# 2177085

5 out of 5 Stars
Would Recommend

I just figured that everything was gonna be a lot harder than it was. We had a few hurdles that we were up against and it didn’t seem to take long at all to overcome them. Everyone was professional and quick to do what they needed to do to close on the house. again I appreciate everyone’s help in putting together everything that needed to be done to close on a timely fashion. thanks

headshot image of Brandon Dye

Loan Officer: Brandon Dye

NMLS# 1632185

5 out of 5 Stars
Would Recommend

The VA was simply incredible with helping us. And props to a great agent Paul Olson, outstanding agent and person as well. Get him if you can, he bent over backwards for us.

headshot image of Samuel Yoo

Loan Officer: Samuel Yoo

NMLS# 149705

5 out of 5 Stars
Would Recommend
headshot image of Tim Alvis

Loan Officer: Tim Alvis

NMLS# 373984

5 out of 5 Stars
Would Recommend
headshot image of Spencer Garcia

Loan Officer: Spencer Garcia

NMLS# 2407127

5 out of 5 Stars
Would Recommend

My team did everything and more in order to make this home purchase happen. My family and I are grateful for every second they put in to make this purchase happen.

headshot image of Jon Tempelmeier

Loan Officer: Jon Tempelmeier

NMLS# 2363775

5 out of 5 Stars
Would Recommend

I just wanna Thank everyone for making this transition easy and comfortable as possible. Great Group!

headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

Thank you! Veterans United, you were my first!

headshot image of Michael Kane

Loan Officer: Michael Kane

NMLS# 2295187

0.5 out of 5 Stars

Why shouldn't I be seeking legal action? Somebody, fluffing anybody needs to make this right to me. My hot water heater didn't even work when I got here. None of my new appliances are new as advertised. The place wasn't cleaned or painted properly. Garbage disposal hooked up illegally. Most things in this house aren't up to code. $450 For a home inspection that said none of this. Eight hundred and fifty for an appraisal that didn't catch anything either. I can't recommend anybody that I'm really thinking about contacting a lawyer about. You took advantage of the fact that I could not be here to see it in person. Instead of seeking legal action, I'd prefer if somebody would make it right.

Response from Veterans United

Hi Joseph,
I’m really sorry to hear about the issues you’re facing with your new home. This sounds incredibly frustrating, especially when you’ve invested so much into making this place your own. The last thing anyone wants is to move into a home and be met with these kinds of challenges.

While we don’t control the condition of the home, the VA appraisal mainly focuses on the property’s value and basic safety standards rather than a detailed inspection. We do recommend a thorough home inspection for exactly these reasons, but I completely understand how upsetting it is that the inspection didn’t catch these major issues.

We’d love to dive deeper into what happened and see how we can help, even if it’s just guiding you to the next best step. If the items you mentioned were listed in the contract but weren’t completed, we can definitely look into that. Or, if things were overlooked during the inspection, that’s another route we can help investigate. You can contact our Client Advocate team at 1-800-212-5200 or email us at ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but please feel free to reach out anytime.

5 out of 5 Stars
Would Recommend
headshot image of Jordan Powell

Loan Officer: Jordan Powell

NMLS# 2529041

5 out of 5 Stars
Would Recommend
headshot image of Emmy Fry

Loan Officer: Emmy Fry

NMLS# 2341610

5 out of 5 Stars
Would Recommend

Everyone was so helpful and pleasant to work with. Thank you for going above and beyond in the whole process. Couldn’t have gotten through it without all of you. I just can’t say.enough how much we appreciate all of you.

headshot image of Samantha Graham

Loan Officer: Samantha Graham

NMLS# 1658101

4.5 out of 5 Stars
Would Recommend
headshot image of Wendy Pulliam

Loan Officer: Wendy Pulliam

NMLS# 1200036

5 out of 5 Stars
Would Recommend
headshot image of Nolan Huot

Loan Officer: Nolan Huot

NMLS# 1944197

5 out of 5 Stars
Would Recommend
headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
Would Recommend
headshot image of Joshua Schultz

Loan Officer: Joshua Schultz

NMLS# 896562

5 out of 5 Stars
Would Recommend
headshot image of Jeffrey Ferguson

Loan Officer: Jeffrey Ferguson

NMLS# 201868

5 out of 5 Stars
Would Recommend

I have Rett and his team twice. They made everything stress free and smooth.

headshot image of Rett Thompson

Loan Officer: Rett Thompson

NMLS# 1747762

More Reviews

See all 426,561 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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