Vu is big on saying they offer superior customer service, in my humble oinion they do not in fact offer anything beyond the most meager flailings toward customer service. If Vu is deaing with Veterans routinely, i would expect they would be more proficient in not only the process of the loan itself, but the interaction points with PTSD and physically limited /Veterans. I was also expecting a cohesive "can do" teamwork based approach and that was not the case. The process was so stressful and anger producing, I vow to either never buy another house ever in all the days i have left onthis earth, or, find another super awesome real estate agent and let her direct me to proficient lenders if it were a Va home loan situation. In essence i paid VU a fee to use my benefits in return i recievd a less than acceptable performance from the people who were paid to be doers. Vu has yet to grasp the concept that answering their phones to communicate with their customers might and usually would reduce the need for constant emails over each daily period, I would also point out that VU ad my basic paperwork days before i made my offer on the property i eventually closed on. That being said I would hope that my case was an abberation to an otherwise stellar performing company.
VU was recommended to me as a good company to work with, and I will likewise recommend them to others. They went above and beyond to help me get my loan and close as soon as possible.
Veterans United made buying a home an easy and smooth experience! It was wonderful to have guidance throughout the entire process.
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Excellent team even with a few road bumps it was an outstanding process. We would gladly use VU for any future mortgages.
Jan Johansen is the best! She and I were in constant contact. She made sure all and I mean all my questions and concerns were taken care of. She worked art all hours of the day to ensure the closing went as smooth as possible despite some unforeseen hiccups. Great person to know too.
Dave, Presley and team are AMAZING! So prompt and professional. They also make you feel that they care about you as an individual and not just closing a deal. SUPER group of folks that do an amazing job. Could not be more satisfied.
My family is in real estate in other states and my experience with veterans United was the most stressful homebuying experience I've ever had. We intend to buy more property Hawaii but will not be using veterans United.
Veterans United made my first home buying experience an easy one. Thank you Cody Smith!
The overall experience with Veterans United Home Loans was a pleasant one. The contact points were very prompt and efficient. Would highly recommend to any veteran seeking to purchase a home.
Veterans United Home Loans is a friendly, family-oriented organization with a caring, knowledgable and experienced staff whom understands the importance of keeping the potential home buyer well informed and positivly involved with the home buying process from start to finish. From the time you walk in the door, you are greated by a confident, up beat and helpful team ready to take on the challenge of getting you into the right home for you and your budget. Chris Solomon helps make the process as stress free as possible offering you efficient and detailed-oriented service and commitment from the time that you are pre-approved for a home loan until the date that you sign your closing contract. I would definatly recommend Veterans United Home Loans as well as utilize their services again.
The Veterans United Home Loan process was excellent. It's the first time I have ever used the VA for a loan and the loan staff was extremely helpful EVERY step of the way. From inception to final approval. The entire process was a pleasure because of the open communication between Jerry and the surrounding members of his staff, throughout every step of the way. God Bless the United States of America and the Veteran's United Home Loan process.
I worked very hard to become a homeowner, and I worked even harder finding our first home. Initially I was working with another Mortgage Company, I had one issue after another. We finally accepted that we were not able to buy our home. A few weeks later our Realtor recommended Heather Damer at VUHL. I expected the same long, drawn out, stressful process. We decided to try one last time to purchase our home. The process with Heather was very straight forward, she made it clear what she needed, what I needed to do, and what to expect. I received very personalized service from Heather and Beth from VUHL, anytime I called I was able to speak to them, and anytime I sent them a email, they replied within a hour- if that. I feel that the team at VUHL continuously worked on my loan and there wasn't any wasted time. We closed on our home Friday the 18th 2015. Heather was by my side the entire time. I cant express how thankful I am to her or the other VUHL ladies. I truly appreciate how amazing they are. I will never hesitate in recommending this company, or THE TEAM I worked with. Thank you for making our dreams come true!
Veterans United was great, We could call them at almost anytime we had questions. We highly recommend Veterans United Home Loans because they are trustworthy, polite, and very professional. Thank you.
I highly recommend Veterans United for your home loan needs. Their service was great and Hayden Grant was as professional and knowledgeable as they come. VU made our home buying experience relatively easier than expected.
Veterans United made me feel very comfortable. They worked with me and helped make the home buying process a little easier. The loan specialist was very knowledgeable and explained the whole process step by step. I would highly recommend Veterans United to anyone who is purchasing a home.
The document process is made easy with email and scanning. I never had to run out to fedex or drive to an office to drop things off.I feel well taken care of with Veterans United. During the home buying process and afterwards. I have never had that with a mortgage holder before. They are right there with me for anything that comes up. All the staff there are personable and helpful. They recognize my phone number when I call in and know my name and information without having to waste time. They go right to helping me with the reason I called and directing me to that area of expertise. Class Act.
These are he people you need to see about a VA loan. I recommend them wholeheartedly!
Overall I had a great experience. I feel like I secured a great loan at a great rate and was taken care of throughout the process by Brent and Joanne.
The staff were very knowledgable. Communication was spot on, and their was never a time I didn't feel informed. Easy to follow directive for what needed to happen on my end.