I could not have asked for a more fluent process. The knowledge and care this team provided is beyond anything expected. They truly care about the homeowners and want to give them the best experience!!!
Easy to contact and responsive to questions. It was a very smooth process.
It was a very, very nice experience, everyone was so very nice, and knowledgeable. It was a positive vibe through the entire process, i felt like God had blessed me and my family, Steve, Larry, Brian, Marie, anyone i missed, i do apologize, we my family and i thank you all from the bottom of our hearts 💕
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My loan team did a phenomenal Job!
One person should work with your case and not several individuals that don’t communicate properly. This process became more stressful due to a breakdown in communication between myself and staff. Forms were needed by one person and turned in then the other requested the same thing because they didn’t do what they were supposed to and check before requesting the same thing.
Then on top of that they would request something and neglect to say what else is needed.
When we first decided to purchase a home, we felt the stress and anxiety that comes with such a major decision. However, our fears were quickly put to rest when we were introduced to our Veteran's United team. Our wonderful loan officer Chace Tuck was there to guide us throughout the entire process. Chace was always available to answer our questions and address any concerns we had. Our amazing realtor Jen Riley worked so diligently in the search for our dream home. She helped us reach our goal and made the journey there both memorable and enjoyable. Jen taught us so much along the way, helping us build up the confidence needed to make such an important decision. As first time home buyers, we were blown away by the level of care and professionalism shown by our Veteran's United team. They truly simplified the homebuying process from start to finish. Thank you all for making this the best experience possible!
The process is what is frustrating and can be stressful but the team really helped me through it and we’re more than patient with me my realtor and were understanding of ones situation.
Jordan and the rest of the team were absolutely awesome! Very helpful and great communication. They are the absolute best!
Todd and Ben were amazing and so efficient. This is my second time using the VA loan and a lot has changed in 10 years. The process is much more simplified, organized, and user friendly. Thanks for a great experience.
Alan and the team made this complex process simple and quick. Thanks
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Tony was fantastic to work with
We received excellent help from VA home loans on buying our home. We would gladly recommend VA home loans to all prospective buyers.
Other than one minor mailing issue, everything went the way it should have with the entire Veterans United team! Friendly, helpful, patient, answered every question/concern, personable, relatable, & professional! Their insight made the easier & less frustrating than it could've been. I wouldn't hesitate to recommend VU to fellow veterans!
Made the home buying process smooth. If our attorneys in Buffalo didn't mess the process here from our proceeds it would have been even better!!! We are happy to be part of the veterans united family!! 🥰. Thank you!!!
Everything was fine. Fast responses was great. Only hiccup was that I wasn't given a specific timeline for an extra step in the process, so I thought it was a quick step, but it actually delayed closing by a week. Since I wasn't expecting that, it caused a lot of problems for us. Part of the problem was the realtor not communicating info VU gave him. Both parties assumed the other was communicating the info to me. I'd recommend always cc'g the customer.
