The over all team was great! Emily Cassidy was tremendous helping get the paper work and a phone call away to actually have someone to talk to and get the answers when I need them. This made the whole experience great and enjoyable instead of second guessing everything
We are grateful for Veterans United.
Every member of the Jon Beahan team, and every member of the Veterans United organization that we have encountered has been outstanding -- professional, kind, helpful, and patient.
It is without hesitation that we recommend Veterans United to other homebuyers and families!
20 day Escrow!! Killed it!
Veterans United was very easy to work with and their employees are very efficient. A special thanks to Alberto and his team for their professionalism and efficiency. Alberto really made my experience a positive one.Will definitely recommend Veterans United to people looking for a mortgage.
Every thing went great
Our issues started with the Hancock home appraisal that took place on June 14. Veterans United was solely responsible for setting up and submitting documents for the appraisal. The documents were not submitted in time by Veterans United (not sure who the responsible person was for this issue? Collin?) so the closing date on June 21st needed to be delayed until June 24. This caused us to extend the rental moving truck 3 days. This also caused us to secure other means of lodging for 3 nights. This also caused me to miss 2 extra days of work. While driving to the new accommodations, we had a car window broken which would never have happened if we were able to stay in our newly purchased dream home starting on June 21. We have requested reimbursement from VU for the rental truck reservation extension, travel to and from the different housing, 2 days of my work as well as the car window replacement.
Response from Veterans United
It is hard to hear you had such a difficult time with your home buying journey Joseph; this experience is not what we would have intended. While we were thrilled to have been able to close early on your home, communicating in a clearer manner the importance of reviewing your initial closing disclosure should have been a top priority. We are sorry we did not explain that by not doing an extra 3 days for TRID requirements would kick in. Unfortunely, we also cannot control how lawn mowing companies maneuver in residential neighborhoods and do not take responsibility for how other companies operate when accidents happen. Your client advocate remains available to listen and learn more about your experience and how we can show up more authentically for the people we serve.
My Veterans United home buying team was probably the greatest group of professionals I have ever had the pleasure of working with. They made the home buying process a breeze. I am so thankful for the them and all of their hard work and dedication to ensuring a smooth process for me and my family. I would recommend Veterans United to anyone seeking homeownership as they made this process so much easier and rewarding.
You guys are great! I can't wait to refer you to my friends and family for their next home transaction.
My wife and I would like to convey (we learned that word from our real estate dealings, lol) our deepest and most heartfelt gratitude to each and every one of the Veteran's United Team!!!Our journey began with Smith Gaddy on May 23rd. This being our first home ever (yes, at our age...), we did not know what to do or expect. We were guided by you all every step of the way. Our concierge (Casie) got us connected and on track for this process. She also hooked us up with our realtor. Tyler (our loan officer) got involved immediately and worked on our preapproval. Every step was detailed and explained in ways we could understand. The patience, understanding, and commitment was/is so amazing. Cara kept us on track for the underwriter and Jimmy kept the ball rolling in the same efficient manner when Cara was not available. Alicia got our Homeowners insurance in line and patiently kept making necessary changes as we needed them. We successfully closed on July 25th, 2022!Tyler (our loan officer) has gone out of his way to make our dream come true. He helped us overcome obstacles which could have destroyed our dream from becoming a reality. We will never forget him or his team!We tell you all this so you can get an idea from the buyers/our perspective. You all never lost sight of why you are doing this.I am a Vietnam Veteran who has had a difficult trip through life. I never would have dreamed this possible. More importantly, my wife gets the one thing in this life that she has always dreamed of. Thank you for what you have done for us! Remember that you all hold the ability to fulfill a void in a veteran and his family's life. It makes a HUGE difference and again we will be forever grateful to you all. Thank you!!!
Through life we often need help across the street. I found my home buying help with Veterans United Home Loans! From beginning through loan closing, my team was there to guide me through the process. I often called my team with questions. I got answers. What a great home buying experience. Thanks Veterans United!!
God bless!
This is our second VA home loan. The first was in the seventy's and took 5 or 6 months to close. This time it only took 5 or 6 weeks to close. VUHL really has made homebuying a dream come true in every sense of the word. Thank you for streamlining the process. Dave and Nita Vaughn
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I APPRECIATE VETERANS UNITED FOR ALL THEYVE DONE! It was great working with you all 10/10 definitely recommend.
Veterans United you have once again amazed me. You must being doing something right with your hiring because you have some amazing personnel. Your portal is easy to use and the checklist come in hand. You guys are awesome!
This is the second time I purchased with VU. The first in 2012 was flawless and had zero issues. This time with Scott Houin was an absolute nightmare. Paperwork was incorrect and he was near impossible to get a hold of.
Response from Veterans United
Shawn, thank you for sharing your comments with us. We appreciate the recent opportunity we had to discuss this situation with you further. While we always look to ensure the best experience for our customers, it is important that we focus our efforts on reasonable solutions. We were glad to be able to assist you with your home buying associated fees due to a delay in closing caused by a miscommunication. We hope that in the end you will enjoy your home for years to come and we apologize for any confusion that may have surrounded your home to be sold. We expect that with mutual understanding we have shown a sincere desire to serve you well. Thank you for sharing your voice and valuable feedback.
