My experience with VU was extremely disappointing. My Veterans United agent clearly had no experience with Guard/Reserve members who were not active duty members. Every question I asked he had to "run it up the flagpole" and when I did not understand the countless pages of documents I was signing, I was demeaned and treated like an idiot. My agent literally yelled at me on the phone when I was offering suggestions to make the approval work. He kept telling me there was no way I was going to get approved. The information that made him upset was literally the same information that made the difference for under writing approval. I asked my agent to be transferred to a different VU agent and he denied this request. My real estate agent and I did all the work through the VA and researching past reserve applications. After finally getting the deal done, I sent in my taxes to have them paid out of escrow. They told me over the phone that it would be paid or I would be contacted. That didn't happen. They sold my mortgage, never paid my taxes, didn't contact me and thus my discount period expired. If I hadn't noticed the extra funds in escrow on my monthly statement I would have gone delinquent on my account. I called VU to discuss this and they told me they would contact me immediately as I was leaving country on AD orders. They did not call me back. This was the most unprofessional business transaction I've experienced to date.
Working with the Veterans United Team was for me nothing short of wonderful! They care. They know how to treat veterans! They get it! They've figured it out, and I've benefited from it all! I highly recommend Veterans United for your home buying needs. Thanks guys!
I had the best experience with veterans United. My husband and I dreaded the loan process but Justin Brinker changed how we felt about the loan process. He held our hand the whole way and made things simple for us. I can't say enough wonderful things about my Loan specialist Justin Brinker. I could not have done this without him! He is so caring and professional. He really worked hard to make this a great experience for my family. I am telling all my friends to call justin at veterans United if you need a home loan! Thank you Justin!
From the very first inquiry to closing I had wonderful attentive help! I was approved a loan and bought a home within 3 months! Thank you everyone that worked on my mortgage!!!
The realtor that we had always made sure that the seller do what they had to do on time to make sure everything was fine.
Join the ranks of these proud Veterans United Homeowners, and make your homebuying dreams a reality.Get a Quote Today!
THANK YOU ALL!
This is a great place to get a home loan they are very helpful and remember the only dumb question is the one not asked
Had it not been for the intervention of Mr. Dobbs and Mr. Long, we would have had no choice but to turn to another lender.
The process of buying a home can be very intimidating and stressful. VU provided great service through friendly and fast interaction. They made the home buying experience quick and painless process to go through. I highly recommend using Veterans United
These guys know their stuff. No hastle and done quickly. First class here! No need to shop around, VA HOME LOANS #1 !!!!!!!!
Thank you, Veteran's United, for a great home-buying experience.
Go for it ....
I would like to share something with any potential home buyers.
I just finished closing with my home , a challenge would be an understatement. The lighthouse guided me through many avenues . Some I understood some I didn't never the less everything was explained to me in a way it made sense. The efforts in which the employees at the lighthouse go through are immense . They have a true commitment to honor our veterans, they do this with the utmost respect. For that I commend all of you.
From the receptionist to the case handlers I had no bad experience with any part of my home loan .
I guess my largest fear was myself doubt . Even with that Nathan and his team assured me it would be ok.
I don't know if this is censored at least I can say it once on here a lot of prayers and Gods direction allowed this , without him I would not even have the clothes on my back. A big thank you for him as well .
Nathan if you are reading this I want you to know that at any point someone ask if I would refer your company it is a given.
Sincerely Kevin Lewis
Mr. Doug Lippmann is the man. I highly recommend that any veteran in the market for a new home seek out Veterans United, their professional staff work very hard at every level to insure that you will be extremely HAPPY with your new home by taking your concerns and making it their's too. Thanks again , I couldn't be any happier.
Couldn't ask for a better transaction. No matter the question, Michael and everyone at the Omaha branch went out of there way to answer the question.