If you're going to have Veterans United handle your home loan, be prepared for everything to be very last minute and very unorganized.
Response from Veterans United
Erica, it is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful at times. Thank you for sharing your open and honest feedback. Our Client Advocate team will research your comments and work hard to ensure that we are learning whenever possible the best ways to ensure excellent customer service. Please reach out to us if you would like to discuss your experience further.
My wife Linda and I are so blessed to have been introduced to Veterans United Home Loans. Although we found you on the internet, we will pass your company info to all the veterans we know. Thank you very much for all the hard work and dedication to our veterans your provide.
This is the only way a Vet should go.
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Veterans United was awesome to work with, very helpful and willing to go the extra mile to help secure the home of our dreams. Never once did we feel we were just another customer. They were always available to answer any questions we had and we’re very knowledgeable. I highly recommend them.
Veterans United was so easy to work with. Their team got me to close faster than anyone I’ve known! I highly recommend them.
VU Rocks! The entire team, Ellen, Cameron, and Matt were amazing!
Whole team was very courteous, professional, and very quick processing
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Veterans United has plenty of benefits of using and was by far the easiest process of all the houses I have purchased. They need to train their account managers and loan officers on informing their customers on ways to reach someone when questions arise out of normal business hours. They also need to communicate regularly on he status of things happening in the process (this should include when they are looking into problems and even when things haven't changed but are still in progress or waiting.)
Response from Veterans United
We appreciate this information Ronald, and we hope that every client has an excellent experience working with us. We are glad some aspects went well, and we value this opportunity to learn from our mistakes. Veterans United conducts business during standard business hours; however, we understand there may have been an opportunity better serve you. A member of our Client Advocate team is available to speak with you to discuss ways we might improve our service.
