You experience will be great and will go without issues.
Veteran United help me to get though the home buying easy. They are a great group of people.
I will never go through Veterans United again! At the end of the day, our loan FINALLY closed after being postponed twice. Our lender was super sweet, but didn’t complete things in a timely manner. I had to reach out to her supervisor to actually get the ball moving! My realtor had a hard time getting them to respond to her so I ended up having to be the “go between”. The appraiser apparently “forgot” and had we not asked the lender, they would’ve forgotten too. If my realtor would not have been on top of it with me, our loan probably would’ve been a 45-60 day process instead of the 30 days which I asked from the beginning. I also had a friend that had issues with them as well. Just such a same since you are expecting “special treatment” being military and all. I did like that everything was online in a portal, but there definitely was a lack of communication. I 100% regret not going with a local lender.
Response from Veterans United
Thank you, Damien. It is our goal to deliver excellent service, and we apologize that you were not able to experience our very best. We take your feedback seriously and appreciate all the help you gave to close within the desired timeframe.
very friendly, very helpful, excellent team
Over all I had a great experience
Great Company
Thank you very much for taking great care of me!
Make sure you have a contract that reflects the speed at which everything gets done. Most of it is very much out of the buyers control.
Response from Veterans United
Peter, we appreciate your comments and thank you for the opportunity we had to work with you. Our Client Advocate team is always available to promote excellent customer service, so feel free to contact us at any time.
Veterans United made this process as easy as shopping in a department store. The electronic signature platform was so simple and painless. I highly recommend going with VU if you want an easy, hassle-free house-hunting and purchasing experience.
Working with Veterans United as our lender for the purchase of our new home was a phenomenal experience. My loan specialist, Mike, was very knowledgeable in the entire process and made me feel very comfortable during our entire journey. Veterans United's attention to detail and appreciativeness of the veterans they work with on a daily basis was more than any company I've ever worked with. Their welcome packet came with a military inspired gift. Then about midway through the purchase process we received a neat gift for our house, and then post-closing we received another thank you gift in the mail. While my husband and I both appreciated it very much, it really was something special to him for this company to recognize his past military history in such neat and meaningful ways. I highly recommend Veterans United to anyone and everyone who qualify with them.
We had an excellent experience with Veterans United! Very easy to keep up with the process of our loan. They are there to walk you through every step!
It was a pleasure working with Veterans United Home Loans. After being turned down by a previous lender my wife informed me that I need to contact Veterans United, she has done some research on top lenders for Veterans and Veterans United Home Loans was at the top of the list. I wish I had called them first, but I can say THANK YOU VETERANS UNITED!! Working with you was quick, easy and painless. T. Harrison
Veterans United was an excellent choice for our home purchase. I can't thank them enough for this experience. VU is very easy to follow regarding the entire home purchase process even if it's your first home. If we're ever in the market again we will definitely use the again! Thank you for everything!!!
Jeff Gordon and his team were consistent, thoughtful, caring, and knowledgeable. Jeff was a pleasure to work with and Veterans United has a nearly seamless system in place.
Excellent at all time, Will's Team rocks!
Great response and service. Love the Service
It was a very easy and pleasant experience.
It was a great experience. I was scared at first because you hear horror stories about the process but that was not the case with Veterans United. They were very friendly and helped us through each step. They did an excellent job explaining each step and what the next step would be or what we needed to do next. Veterans United is the only one we will use now.
Everyone at Veterans United was very personable and not bad to work with. When it came down to the last few days before my closing and I was expecting to get money back at closing, then find out that I had to actually pay out of pocket a lot more than what I was supposed to get back, the team at Veterans United that I was working with wanted to blame other people, like their account managers, the county and title company I was working with. They did offer me some help, but not enough to make me a satisfied customer. I would not use Veterans United again, I would prefer to use a local lender who knows more about the ins and outs of the area I am moving to.
Response from Veterans United
Hi Larry, thank you for sharing these details. We understand how frustrating it can be when working with estimates to discover unexpected changes nearer to closing. It is important that we take responsibility for mistakes and never pass blame. Our Client Advocate team will be researching this situation to determine if there might have been steps taken to prevent the trouble you experienced.
our experience was extremely positive. VU personnel are very responsive the exchange of information is a simple process. Open your file review the {things to do} list should you have any question, call NO PROBLEMS.
I will recommend Veterans United to any who I know is looking for a home loan. Everything about my experience was wonderful. Tonya and the others made home buying a great experience with no hassle and we were treated like family.
Ask for Angie, she is the best. I have worked with her twice now.
