Ryan, Amanda, and Alisca were very professional, considerate, and kind. Their dedication and commitment made the entire experience smooth and easy. More importantly their efforts reaching out and patience with our delayed responses and family’s hectic schedule allowed the process to be timely successful from start to finish.Whatever you feel is holding you back, there is nothing to lose! Just trust the process and appreciate the hospitality along the way! 100% recommend Ryan’s team and Veterans United services.
Katie tried to sell me an inferior loan product, and the two customer advocates I spoke to made excuses, failed to deliver in their promises for follow-through, and used delaying my closing as a scare tactic. This company fought so hard to keep me from learning about the better loan on the table that it's hard to believe it wasn't intentional. If I were less persistent, or less financially literate, VU would have happily kept an extra $2K of my life savings.
Response from Veterans United
Hi Anthony,
I’m really sorry to hear about your experience. What you described—feeling misled about loan options, let down by our team, and pressured during closing—is the opposite of what we strive for. Homebuying is stressful enough without wondering if the people helping you are actually on your side, and I hate that we left you feeling that way.
I want my team to dig into this more and get a better understanding of what happened here. If you're willing, please reach out so we can talk through your concerns. You can reach us directly at 1-800-212-5200 or by email at ClientAdvocate@vu.com.
The Client Advocate team is here from 9 a.m. to 5 p.m. Central Time, but reach out anytime and we’ll get back to you as soon as we can.
Toby and his team helped us close with a tight window after having to switch to Veterans United after our first lender didn’t work out. It was great working with Toby and Mallory! They really helped us get into our forever home. We couldn’t be happier with their service, communication, and efficiency to close on our new home.
We had a great experience with Veteran's United. I was initially going to use another banking service but they were unresponsive and difficult to deal with. We changed to Veteran's United and our loan officer (Jeremy Arnold) was a pleasure to deal with. He walked us through every step of the funding process and quickly got us approved. Highly recommend using Veteran's United if you are buying a home.
The entire VU team was great. Explained everything I had questions about. I got phone updates or email updates almost weekly.
Thank you so much Amy. You and your team were so helpful.
Overall well done ! Levi was great, too!
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I had a wonderful experience and would recommend anyone who is looking for a home to go through chris
My team was exceptional! I was kept informed of the progress of my loan status at all times. They not only communicated via email but called on the phone. They took the time to connect me with a security company and all of the utility companies.
Veterans United helped me realize the American dream. The very dream that many of my friends in the military fought to protect. Thanks Veterans United!
Veterans’s United made it easy and painless, helping every step of the way. Highly recommend!
If I ever sell or buy I will always use Veterans united , for everything !!!
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Experience first-hand why 357,717 homeowners give us a perfect score!
I’m impatient, especially when I want something. I found my dream home and VU helped me get it. Pushing to finish line in unfathomably quick.
I’m a home owner thanks to the good folks at Veterans United.
First of all, even though wechanged plans VU kept our file active and updated. Secondly we were directed on what steps to take and when to take them. When we hit some particularly tricky stages, We were given several options to assist us in proceeding to the next step. Besides financial and procedural advice, the team was encouraging and patient.
Being able to communicate by phone, text, and email was helpful. The realtor we had was not as communicative or proactive as I was used to. Kelsey was quick to take my calls and help me through the process. I had never spoke directly with the lender side as much in previous transactions and appreciate the time the team took to help us with this process.
Excellent service. Amazing people. Hard working and awesome at what they do. Thank you for everything! Definitely recommend !
